How To Fix WFEA003 - Notification agent for completion cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: WFEA - Workflow error analysis

• Message number: 003

• Message text: Notification agent for completion cannot be determined

What causes this issue?

Workflow &V2& for multistep task &V4& had to be aborted, since no
<DS:GLOS.821F8BF7CBFBD211BDF10004ACE6148F>Message recipient for
completion</> of step &V1& could be determined via &V3&.

How to fix this error?

You have the following alternatives:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Restart aborted workflow
Change the organizational plan, so that &V3& provides a number of users
other than zero. Then choose <LS>Restart After Error</>.
Change workflow definition
Change the message recipient completion of step &V1& of workflow
definition &V4&. Then restart the workflow. The old instance with
errors can be dealt with using the function <LS>Delete Logically</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WFEA003 - Notification agent for completion cannot be determined ?

  Certainly! Here's a detailed explanation for the SAP error message WFEA003 - Notification agent for completion cannot be determined:
  
  Error Message:
  WFEA003 - Notification agent for completion cannot be determined
  
  Cause:
  This error occurs during workflow processing in SAP when the system tries to determine the agent (person or role) responsible for completing a notification task, but it fails to find or assign an appropriate agent.
  Common reasons include:
  
  The workflow step requires an agent assignment for notification completion, but no agent determination rule or method is defined or active.
  The notification does not have the necessary data (e.g., responsible person, planner group) to determine the agent.
  The agent assignment method configured in the workflow step is incorrect or incomplete.
  Missing or incorrect configuration in the notification or workflow customizing.
  The user or role expected to be assigned as the agent does not exist or is not valid in the system.
  
  
  Where it occurs:
  
  In workflows related to Plant Maintenance (PM) or Customer Service (CS) notifications.
  When a workflow step tries to send a notification or requires a user to complete a notification task.
  During agent determination for workflow tasks related to notification completion.
  
  
  Solution:
  
  
  Check Agent Assignment Configuration:
  
  Go to the workflow step where the error occurs.
  Verify the agent assignment method (e.g., rule, organizational object, user decision).
  Ensure that the method used to determine the agent is correctly implemented and active.
  
  
  
  Verify Notification Data:
  
  Check the notification involved in the workflow.
  Ensure that fields like Responsible Person, Planner Group, or other relevant fields are correctly maintained.
  These fields are often used in agent determination.
  
  
  
  Review Agent Determination Rules:
  
  If a rule is used to determine the agent, check the rule logic in transaction PFTC (Workflow Builder).
  Test the rule separately to ensure it returns a valid agent.
  
  
  
  Check Organizational Management (OM) Data:
  
  If the agent is determined via organizational objects (positions, jobs, organizational units), verify that these objects exist and are correctly linked.
  Use transaction PPOME or PO13 to check organizational data.
  
  
  
  Check User Master Data:
  
  Ensure the user assigned as agent exists and is active.
  Use transaction SU01 to verify user status.
  
  
  
  Debug or Trace Workflow:
  
  Use transaction SWI1 (Workflow Log) to analyze the workflow log and identify where the agent determination fails.
  Use SWI2_DIAG for workflow diagnosis.
  
  
  
  Adjust Workflow or Notification Customizing:
  
  If necessary, adjust the workflow step or notification customizing to ensure proper agent determination.
  For example, assign a default agent or change the agent assignment method.
  
  
  
  
  Related Information:
  
  
  SAP Notes: Search for SAP Notes related to WFEA003 for any patches or known issues.
  
  
  Transactions:
  
  SWDD - Workflow Builder (to check workflow steps and agent assignment)
  PFTC - Task maintenance and rule checking
  SWI1 - Workflow log
  SU01 - User maintenance
  PPOME - Organizational management
  
  
  
  Common Agent Assignment Methods:
  
  Direct user assignment
  Organizational object (position, job, org unit)
  Rule-based assignment
  User decision
  
  
  
  Documentation:
  
  SAP Help Portal for Workflow and Plant Maintenance notification processing.
  SAP Community forums for similar issues and solutions.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  System cannot find or assign an agent for notification completion in workflow step.
  
  
  Solution
  Verify and correct agent assignment method, notification data, organizational data, and user master data. Debug workflow if needed.
  
  
  Related Info
  Use transactions SWDD, PFTC, SWI1, SU01, PPOME; check SAP Notes and documentation.
  
  
  
  
  If you provide more context (e.g., workflow ID, notification type), I can help with more specific guidance.