How To Fix WFEA002 - Problems determining excluded agents

SAP Error Message - Details

• Message type: E = Error

• Message class: WFEA - Workflow error analysis

• Message number: 002

• Message text: Problems determining excluded agents

What causes this issue?

Workflow &V2& for multistep task &V4& had to be aborted, since the
<DS:GLOS.3526B11AAFAB52B9E10000009B38F974>excluded agents</> could not
be determined for step &V1& via &V3&.

How to fix this error?

You have two alternatives:
Restart aborted workflow
Change the organizational plan, so that &V3& provides a number of users
other than zero. Then choose <LS>Restart After Error</>.
Change workflow definition
Change the excluded agents in step &V1& of workflow definition &V4&.
Then restart the workflow. Choose <LS>Delete Logically</> for the old
instance with errors.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WFEA002 - Problems determining excluded agents ?

  SAP Error Message:
  
  WFEA002 - Problems determining excluded agents
  
  Cause:
  This error typically occurs in the SAP Workflow Engine when the system is unable to determine the list of agents (users or roles) who should be excluded from a particular workflow step or task. The exclusion of agents is often configured to prevent certain users from receiving workflow tasks under specific conditions.
  Common causes include:
  
  Incorrect or incomplete agent determination rules: The logic or conditions defined to exclude agents might be invalid or referencing non-existent users or roles.
  Missing or inconsistent organizational data: If the organizational structure or user master data is incomplete or inconsistent, the system may fail to resolve excluded agents.
  Authorization issues: The workflow runtime user might lack the necessary authorizations to read user or organizational data.
  Custom code or enhancements: If there are custom agent determination methods or enhancements, errors in the code can cause this problem.
  System inconsistencies or transport issues: Sometimes, inconsistencies in the workflow configuration or incomplete transports can lead to this error.
  
  
  Solution:
  To resolve the WFEA002 error, consider the following steps:
  
  
  Check Agent Determination Configuration:
  
  Review the workflow step configuration where excluded agents are defined.
  Verify the exclusion rules and ensure they reference valid users, roles, or organizational units.
  Use transaction PFTC (Task Maintenance) or SWDD (Workflow Builder) to inspect the workflow.
  
  
  
  Verify Organizational Data:
  
  Ensure that the organizational management data (transaction PPOME, PO10) is consistent and up to date.
  Check that users exist and are correctly assigned to organizational units or roles.
  
  
  
  Check Authorizations:
  
  Confirm that the workflow runtime user (usually the user running the workflow agent determination) has sufficient authorizations to read user master data and organizational data.
  Use transaction SU53 after reproducing the error to check for missing authorizations.
  
  
  
  Review Custom Code:
  
  If custom agent determination methods or enhancements are implemented, debug or review the code for errors.
  Check for exceptions or incorrect logic that might prevent proper agent exclusion.
  
  
  
  Use Workflow Logs and Traces:
  
  Use transaction SWI1 (Workflow Log) to analyze the workflow instance and see where the error occurs.
  Enable workflow trace via SWELS or ST05 to get detailed information on the agent determination process.
  
  
  
  Apply SAP Notes:
  
  Search for relevant SAP Notes on the SAP Support Portal using the error message or symptom.
  Apply any recommended patches or corrections.
  
  
  
  Test with Simplified Conditions:
  
  Temporarily simplify or remove exclusion conditions to isolate the problem.
  Gradually reintroduce conditions to identify the problematic rule.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  SWDD - Workflow Builder
  PFTC - Task Maintenance
  SWI1 - Workflow Log
  PPOME / PO10 - Organizational Management
  SU53 - Authorization Check
  SWELS - Workflow Trace
  
  
  
  SAP Notes:
  
  Search for notes related to "WFEA002" or "excluded agents" on the SAP Support Portal.
  
  
  Documentation:
  
  SAP Help Portal and Workflow Administration guides provide detailed information on agent determination and exclusion.
  
  
  
  If the problem persists after these steps, consider raising a support ticket with SAP, providing workflow logs, system details, and steps to reproduce the error.