How To Fix WFEA001 - Problems determining agents for step &1 of &4

SAP Error Message - Details

• Message type: E = Error

• Message class: WFEA - Workflow error analysis

• Message number: 001

• Message text: Problems determining agents for step &1 of &4

What causes this issue?

Workflow &V2& for multistep task &V4& had to be aborted, since no
<DS:GLOS.recipient>agents</> could be determined for step &V1& via &V3&
.

How to fix this error?

You have two alternatives:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Restart aborted workflow
Change the organizational plan, so that &V3& provides a number of users
other than zero. Then choose "Restart After Error".
Change workflow definition
Change the agent assignment in step &V1& of workflow definition &V4&.
Then restart the workflow. The old instance with errors can be dealt
with using the function "Delete Logically".

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WFEA001 - Problems determining agents for step &1 of &4 ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WFEA001 - Problems determining agents for step &1 of &4
  
  Meaning / Cause:
  This error occurs during workflow processing when the system is unable to determine the responsible agents (users or organizational units) for a particular workflow step. The placeholders &1 and &4 represent the step number and the workflow template name, respectively.
  Common causes include:
  
  The agent assignment rule for the workflow step is not properly defined or is missing.
  The organizational data or user master data required to determine the agent is incomplete or inconsistent.
  The method or container element used to determine the agent returns no valid agents.
  Authorization issues or inactive users in the agent determination.
  The workflow step is configured to use a rule or method that fails or returns an empty result.
  
  
  Solution / How to Fix:
  
  
  Check Agent Assignment:
  
  Go to the workflow builder (transaction SWDD).
  Open the workflow template &4.
  Navigate to step &1.
  Check the agent assignment tab to see how agents are determined (e.g., rule, container element, organizational object).
  Verify that the rule or method used for agent determination is correctly implemented and returns valid agents.
  
  
  
  Test Agent Determination:
  
  Use transaction SWI1 or SWI2_FREQ to analyze workflow logs and see detailed error messages.
  Use transaction SWI5 or SWI6 to test the agent determination manually.
  If a rule is used, test the rule in transaction PE51 or PE04 to ensure it returns expected results.
  
  
  
  Check Organizational Data:
  
  Verify that the organizational units, positions, jobs, or persons involved in the agent determination exist and are active.
  Use transaction PPOME or PO13 to check organizational management data.
  Ensure that the users assigned to positions or organizational units are active and have valid user master records (SU01).
  
  
  
  Check User Authorizations:
  
  Ensure that the users who should be agents have the necessary authorizations to process the workflow step.
  Check for locked or inactive users.
  
  
  
  Review Workflow Container:
  
  Check if the container elements used for agent determination are correctly filled and passed to the step.
  Use transaction SWI1 to analyze the container content at runtime.
  
  
  
  Debugging:
  
  If the above steps do not resolve the issue, debugging the agent determination method or rule might be necessary.
  Use transaction SWI1 to find the workflow instance and step, then debug the method or rule used for agent determination.
  
  
  
  
  Related Information:
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow agent determination issues.
  Example: SAP Note 108011 - "Agent determination in workflow does not work as expected"
  
  
  
  Transactions:
  
  SWDD - Workflow Builder
  SWI1 - Workflow Log
  SWI2_FREQ - Workflow Runtime Analysis
  PE51 / PE04 - Rule Editor
  PPOME / PO13 - Organizational Management
  SU01 - User Maintenance
  
  
  
  Documentation:
  
  SAP Help Portal: Workflow Agent Determination
  SAP Workflow Administration Guide
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WFEA001 - Problems determining agents for step &1 of &4
  
  
  Cause
  Agent assignment rule/method missing or returns no agents; organizational data issues; inactive users
  
  
  Solution
  Check and correct agent assignment in workflow step; verify organizational data and user status; test and debug agent determination rules/methods
  
  
  Tools
  SWDD, SWI1, SWI2_FREQ, PE51, PPOME, SU01
  
  
  Related SAP Notes
  108011 and others related to workflow agent determination
  
  
  
  
  If you provide the specific workflow template name and step number, I can help you with more targeted advice.