How To Fix WEBFI_MASTER339 - There is no e-mail address for this user

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 339

• Message text: There is no e-mail address for this user

Self-Explanatory Message

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• What is the cause and solution for SAP error message WEBFI_MASTER339 - There is no e-mail address for this user ?

  SAP Error Message:
  
  WEBFI_MASTER339: There is no e-mail address for this user
  
  Cause:
  This error occurs when the SAP system tries to send an email (for example, via SAP Business Workplace, SAPconnect, or workflow notifications) to a user, but the user master record does not have an email address maintained. The system cannot deliver the email because it lacks the recipient's email address.
  
  Explanation:
  
  The user ID in question is missing an email address in the SAP user master data.
  This is common in scenarios involving workflow notifications, SAPconnect email sending, or any process that requires sending emails to SAP users.
  The email address is typically stored in the user master record (transaction SU01) under the Address tab.
  
  
  Solution:
  
  
  Check and Maintain Email Address for the User:
  
  Go to transaction SU01.
  Enter the user ID that caused the error.
  Click on the Address tab.
  Ensure that the E-mail address field is filled with a valid email address.
  Save the changes.
  
  
  
  Verify Email Address Format:
  
  Make sure the email address is in a valid format (e.g., [e-mail]).
  
  
  
  Check User Status:
  
  Ensure the user is not locked or inactive, as this might also affect email sending.
  
  
  
  Test Email Sending:
  
  After maintaining the email address, test sending an email to the user via SAP Business Workplace or workflow to confirm the issue is resolved.
  
  
  
  
  Additional Related Information:
  
  Transaction SU01: Used to maintain user master data including email addresses.
  SAPconnect (SCOT): The SAP communication interface for sending emails. If emails fail, check SCOT settings.
  Workflow Notifications: If workflows send emails, the recipient user must have a valid email address.
  User Master Data Fields:
  
  Email address is stored in the Address tab of SU01.
  Sometimes, email addresses are also maintained in the Communication tab depending on SAP version.
  
  
  
  
  Summary:
  
  Cause: Missing email address in the SAP user master record.
  Solution: Maintain a valid email address for the user in SU01 ? Address tab.
  Check: User status, email format, and test email sending after update.
  
  
  If the user is not supposed to receive emails, consider adjusting the workflow or notification settings to exclude that user or assign a different recipient.