How To Fix WEBFI_MASTER341 - Reference user &1 is not present in the system

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 341

• Message text: Reference user &1 is not present in the system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER341 - Reference user &1 is not present in the system ?

  The SAP error message:
  WEBFI_MASTER341 Reference user &1 is not present in the system
  typically occurs in the context of SAP Web Channel or SAP CRM Web UI scenarios, where a user reference is expected but the specified user ID does not exist in the SAP system.
  
  Cause
  
  The system is trying to reference a user ID (represented by &1 in the message) that does not exist in the SAP user master records (table USR02).
  This can happen if:
  
  The user ID was deleted or never created.
  There is a typo or incorrect user ID in the configuration or data.
  The user ID is referenced in a Web Channel configuration, personalization, or in a workflow step.
  Integration scenarios where user mapping is missing or incorrect.
  
  
  
  
  Solution
  
  
  Verify the User ID:
  
  Check the user ID mentioned in the error message.
  Use transaction SU01 to verify if the user exists.
  If the user does not exist, create the user or correct the reference to an existing user.
  
  
  
  Check Configuration:
  
  Review the Web Channel or CRM Web UI configuration where the user ID is referenced.
  Correct any incorrect user references in personalization, roles, or workflow agents.
  
  
  
  Check Workflow Agents:
  
  If the error occurs during workflow processing, check the workflow container or agent assignment.
  Use transaction SWIA or SWI1 to analyze workflows and verify agent assignments.
  
  
  
  User Synchronization:
  
  In integrated systems, ensure user synchronization between backend and frontend systems is consistent.
  Run user synchronization jobs if applicable.
  
  
  
  Check Custom Code:
  
  If custom developments or enhancements are involved, check if user IDs are hardcoded or fetched dynamically.
  Add error handling or validation to avoid referencing non-existent users.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SU01 - User maintenance
  SWIA / SWI1 - Workflow administration and monitoring
  PFCG - Role maintenance (to check user assignments)
  CRMD_ORDER - CRM order processing (if related to CRM)
  
  
  
  Tables:
  
  USR02 - User master data (logon data)
  USR21 - User addresses
  
  
  
  Notes and Documentation:
  
  Check SAP Notes related to Web Channel or CRM user management.
  SAP Help Portal for Web Channel configuration and user management.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  User ID referenced in Web Channel/CRM scenario does not exist in SAP user master records.
  
  
  Solution
  Verify and create/correct the user ID in SU01; check configuration and workflows.
  
  
  Related
  Transactions: SU01, SWIA, SWI1; Tables: USR02; SAP Notes on Web Channel user mgmt.
  
  
  
  
  If you provide the exact user ID or scenario, I can help you with more specific steps.