How To Fix VSCAN097 - Error in Virus Scan Server &1: rc = &2 (&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 097

• Message text: Error in Virus Scan Server &1: rc = &2 (&3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN097 - Error in Virus Scan Server &1: rc = &2 (&3) ?

  The SAP error message VSCAN097 indicates that there is an issue with the Virus Scan Server (VSS) that is integrated with your SAP system. This error typically occurs when the Virus Scan Server encounters a problem while trying to scan files, which can be due to various reasons.
  Cause
  The error message VSCAN097 can be caused by several factors, including:
  
  Configuration Issues: The Virus Scan Server may not be properly configured in the SAP system.
  Network Problems: There may be network connectivity issues between the SAP application server and the Virus Scan Server.
  Server Unavailability: The Virus Scan Server may be down or not running.
  Resource Limitations: The Virus Scan Server may be overloaded or running out of resources (e.g., memory, CPU).
  Incorrect Return Codes: The return code (rc = &2) indicates a specific error that occurred during the scanning process. The meaning of this code can vary based on the virus scanning software being used.
  
  Solution
  To resolve the VSCAN097 error, you can take the following steps:
  
  
  Check Virus Scan Server Status: Ensure that the Virus Scan Server is running and accessible. You can do this by checking the server logs or using monitoring tools.
  
  
  Review Configuration: Verify that the Virus Scan Server is correctly configured in the SAP system. Check the settings in transaction code VSCN or SICF to ensure that the connection parameters are correct.
  
  
  Network Connectivity: Test the network connection between the SAP application server and the Virus Scan Server. Ensure that there are no firewall rules or network issues preventing communication.
  
  
  Check Logs: Review the logs of both the SAP system and the Virus Scan Server for any additional error messages or warnings that could provide more context about the issue.
  
  
  Resource Monitoring: Monitor the resource usage on the Virus Scan Server to ensure it is not overloaded. If necessary, allocate more resources or optimize the server's performance.
  
  
  Consult Documentation: Refer to the documentation of the specific virus scanning software you are using to understand the meaning of the return code (&2) and any specific troubleshooting steps related to it.
  
  
  Restart Services: If the issue persists, consider restarting the Virus Scan Server service or the SAP application server to clear any temporary issues.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or the support team for the virus scanning software for further assistance.
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Virus Scan Software Documentation: Review the documentation for the virus scanning software you are using to understand its integration with SAP and any specific error codes it may generate.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN097 error in your SAP system.