How To Fix VSCAN096 - Error in Virus Scan Adapter &1: rc = &2 (&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 096

• Message text: Error in Virus Scan Adapter &1: rc = &2 (&3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN096 - Error in Virus Scan Adapter &1: rc = &2 (&3) ?

  The SAP error message VSCAN096 indicates an issue with the Virus Scan Adapter (VSA) in the SAP system. This error typically occurs when the system is unable to communicate with the virus scanning software or when there is a problem with the configuration of the virus scan interface.
  Cause:
  
  Communication Issues: The SAP system may not be able to communicate with the virus scanning software due to network issues, incorrect configuration, or the virus scanner not running.
  Configuration Errors: The Virus Scan Adapter may not be properly configured in the SAP system, leading to errors in processing.
  Return Code Issues: The return code (rc) indicates the status of the virus scan operation. A non-zero return code usually signifies an error in the scanning process.
  File Size or Type: The file being scanned may be too large or of a type that the virus scanner cannot handle.
  Permissions: The user or service account running the virus scan may not have the necessary permissions to access the files or directories being scanned.
  
  Solution:
  
  Check Virus Scanner Status: Ensure that the virus scanning software is running and accessible from the SAP system.
  Review Configuration: Verify the configuration settings for the Virus Scan Adapter in the SAP system. This includes checking the path to the virus scanner, the command line parameters, and any other relevant settings.
  Examine Return Code: Look up the specific return code (&2) in the documentation of the virus scanning software to understand the exact nature of the error.
  Test Connectivity: Test the connectivity between the SAP system and the virus scanner. You can do this by executing a test scan or using command-line tools to check network connectivity.
  Check File Types and Sizes: Ensure that the files being scanned are of acceptable types and sizes as defined by the virus scanning software.
  Review Permissions: Ensure that the user or service account has the necessary permissions to access the files and directories involved in the scanning process.
  Consult Logs: Check the logs of both the SAP system and the virus scanning software for any additional error messages or warnings that could provide more context.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the Virus Scan Adapter for any known issues or patches that may address the problem.
  Documentation: Refer to the documentation for the specific virus scanning software being used to understand its configuration and error codes.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.