How To Fix VSCAN099 - Error in Virus Scan Server &1: rc = &2

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 099

• Message text: Error in Virus Scan Server &1: rc = &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN099 - Error in Virus Scan Server &1: rc = &2 ?

  The SAP error message VSCAN099 indicates that there is an issue with the Virus Scan Server (VSS) in your SAP system. The message format is as follows:
  VSCAN099 Error in Virus Scan Server &1: rc = &2
  Where &1 represents the name of the Virus Scan Server and &2 represents the return code (rc) that indicates the nature of the error.
  Causes
  The error can be caused by several factors, including:
  
  Virus Scan Server Not Running: The Virus Scan Server may not be started or is not running properly.
  Network Issues: There may be network connectivity issues between the SAP application server and the Virus Scan Server.
  Configuration Issues: Incorrect configuration settings in the SAP system or the Virus Scan Server.
  Permissions Issues: The user under which the Virus Scan Server is running may not have the necessary permissions to access files or directories.
  Resource Limitations: The Virus Scan Server may be running out of resources (e.g., memory, CPU).
  Incompatible Versions: There may be compatibility issues between the SAP system and the Virus Scan Server version.
  
  Solutions
  To resolve the VSCAN099 error, you can take the following steps:
  
  
  Check Virus Scan Server Status:
  
  Ensure that the Virus Scan Server is running. You can check its status using the appropriate command or management interface.
  
  
  
  Review Configuration:
  
  Verify the configuration settings in the SAP system for the Virus Scan Server. Ensure that the server name and port are correctly specified.
  
  
  
  Check Network Connectivity:
  
  Test the network connection between the SAP application server and the Virus Scan Server. You can use tools like ping or telnet to check connectivity.
  
  
  
  Review Logs:
  
  Check the logs of the Virus Scan Server for any error messages or warnings that could provide more context about the issue.
  
  
  
  Permissions:
  
  Ensure that the user account running the Virus Scan Server has the necessary permissions to access the required files and directories.
  
  
  
  Resource Monitoring:
  
  Monitor the resource usage of the Virus Scan Server to ensure it is not running out of memory or CPU.
  
  
  
  Update Software:
  
  If there are known compatibility issues, consider updating the Virus Scan Server or the SAP system to compatible versions.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the Virus Scan Server or the SAP application server can resolve transient issues.
  
  
  
  Related Information
  
  SAP Notes: Check SAP Notes related to Virus Scan Server issues for any specific patches or updates that may address known problems.
  Documentation: Refer to the official SAP documentation for configuring and troubleshooting the Virus Scan Server.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN099 error in your SAP system.