How To Fix VSCAN021 - Could not start virus scan server &1

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 021

• Message text: Could not start virus scan server &1

What causes this issue?

Virus scan server &V1& is to be started on the specified application
server, but is not accessible after a wait time of 10 seconds.

System Response

This is an information message without an immediate system reaction.

How to fix this error?

If the virus scan server is monitored by the CCMS, and has the status
"Active on Application Server", start requests are automatically
generated again.

Procedure for System Administrators

If the virus scan server does not start, you can check at the command
line whether more detailed error messages are displayed for a manual
start.
The command line is:
&V2&&V3&&V4&
Due to the formatting properties of the message dialog, the above
information is truncated at 150 chracters and may have interspersed
spaces and line breaks that are not part of the command that was run.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN021 - Could not start virus scan server &1 ?

  The SAP error message VSCAN021 indicates that the system was unable to start the virus scan server (VSS) specified by the parameter &1. This error can occur for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Virus Scan Server Not Installed: The virus scan server (VSS) may not be installed on the system.
  Configuration Issues: The configuration settings for the virus scan server in the SAP system may be incorrect.
  Service Not Running: The virus scan server service may not be running or may have crashed.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the virus scan server.
  Permissions Issues: The user account under which the virus scan server is running may not have the necessary permissions.
  Resource Limitations: The server may be running out of resources (CPU, memory, etc.) to start the virus scan server.
  
  Solutions:
  
  Check Installation: Ensure that the virus scan server is properly installed on the server where it is supposed to run.
  Verify Configuration: Check the configuration settings in the SAP system (transaction code RZ10 for profile parameters) to ensure that the virus scan server is correctly specified.
  Start the Service: If the virus scan server is not running, try to start it manually. You can check the service status and start it from the operating system's service management tools.
  Check Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the virus scan server.
  Review Permissions: Verify that the user account running the virus scan server has the necessary permissions to access required resources.
  Monitor Resources: Check the server's resource usage to ensure that it has enough CPU and memory available to start the virus scan server.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the virus scan server for any known issues or patches that may address the problem.
  Documentation: Review the official SAP documentation for the virus scan interface and server for detailed configuration and troubleshooting steps.
  Logs: Check the logs of the virus scan server and the SAP system for any additional error messages or warnings that could provide more context about the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.