How To Fix VSCAN020 - Could not stop virus scan server &1

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 020

• Message text: Could not stop virus scan server &1

What causes this issue?

Virus scan server &V1& is to be stopped, but is not accessible after
a wait time of 10 seconds.

System Response

This is an information message without an immediate system reaction.

How to fix this error?

This situation can occur, if the virus scan server is still processing
requests. When it has done this, it will stop itself.
If the virus scan server is monitored by the CCMS and has the status
"Inactive on application server", stop requests are automatically
generated again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN020 - Could not stop virus scan server &1 ?

  The SAP error message VSCAN020 indicates that the system was unable to stop the virus scan server (VSCAN) that is currently running. This can occur for various reasons, and understanding the cause is essential for resolving the issue.
  Possible Causes:
  
  Server Not Running: The virus scan server may not be running, or it may have already been stopped.
  Permissions Issue: The user or process attempting to stop the virus scan server may not have the necessary permissions.
  Configuration Issues: There may be misconfigurations in the virus scan server settings or in the SAP system.
  Network Issues: If the virus scan server is running on a different machine, network connectivity issues could prevent the stop command from being executed.
  Resource Lock: The virus scan server might be busy processing requests, preventing it from stopping.
  
  Solutions:
  
  Check Server Status: Verify if the virus scan server is running. You can do this by checking the relevant logs or using the SAP transaction code for monitoring the virus scan server.
  Permissions: Ensure that the user or process has the necessary permissions to stop the virus scan server. You may need to consult with your system administrator to verify this.
  Configuration Review: Review the configuration settings for the virus scan server in the SAP system. Ensure that all parameters are correctly set.
  Network Connectivity: If the virus scan server is on a different machine, check the network connection between the SAP system and the virus scan server.
  Restart the Server: If the server is unresponsive, you may need to restart the virus scan server manually. This can often resolve issues where the server is stuck in a busy state.
  Check Logs: Review the logs for both the SAP system and the virus scan server for any error messages or warnings that could provide more context on the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the virus scan server for any known issues or patches that may address the problem.
  Documentation: Refer to the official SAP documentation for the virus scan interface to ensure that your setup is compliant with best practices.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the VSCAN020 error message.