How To Fix VSB267 - Transferred material &1 does not match customer material &2

SAP Error Message - Details

• Message type: E = Error

• Message class: VSB - Self-Billing Procedure Messages

• Message number: 267

• Message text: Transferred material &1 does not match customer material &2

What causes this issue?

In the transferred item, both a customer material number as well as an
SAP material number (your material number) have been specified. A match
cannot be determined in any item of the determined sales document / in
the determined delivery.

System Response

The item cannot be processed in this way.

How to fix this error?

Using the "Process Errors" function, you can change both the transferred
customer material number, as well as the SAP material number.
In this case however, you must ensure that the data is correct in the
subsequent successful assignment of transferred item to an item in the
sales document/in the delivery.
You must check in any case why the material numbers do not match. It is
possible that you are using an incorrect customer material number in the
underlying order/delivery plan that is then also copied incorrectly into
the deliveries.
Or, your customer is using an incorrect material number from you.
You should also check why both material references are being used. If
necessary, adjust your business process so that only one of the two
possible numbers can be used in future for item assignment.
In this case, you must ensure that only one of the two numbers is
transferred in the segment/field E1EDP19-IDTNR with the corresponding
qualifier (E1EDP19-QUALF) at the interface between the EDI system and
the IDoc interface of the SAP system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSB267 - Transferred material &1 does not match customer material &2 ?

  The SAP error message VSB267 indicates that there is a mismatch between the transferred material and the customer material in a sales order or delivery process. This error typically occurs in the context of sales and distribution (SD) when the system is trying to process a transaction involving materials that are not correctly aligned with the customer’s specifications.
  Cause:
  
  Material Number Mismatch: The material number being transferred does not match the material number that is defined for the customer in the system.
  Customer Material Info Record: There may be a missing or incorrect customer material info record (CMIR) that links the customer to the specific material.
  Data Entry Errors: Manual entry errors during the sales order or delivery creation process can lead to mismatches.
  Material Status: The material may be in a status that does not allow it to be sold to the customer (e.g., blocked for sales).
  Different Units of Measure: The unit of measure for the material may not match what is expected for the customer.
  
  Solution:
  
  Check Customer Material Info Record: Verify that the customer material info record exists and is correctly set up for the customer and the material in question. You can do this by navigating to the relevant transaction (e.g., VD03 for display).
  Verify Material Master Data: Ensure that the material master data is correctly maintained, including the sales views and any relevant settings.
  Correct Data Entry: If the error is due to manual entry, correct the sales order or delivery to ensure that the correct material number is being used.
  Review Material Status: Check the status of the material to ensure it is not blocked for sales. You can do this in the material master data.
  Check Units of Measure: Ensure that the unit of measure used in the transaction matches what is defined for the customer and the material.
  Consult with IT or SAP Support: If the issue persists, it may be necessary to consult with your IT department or SAP support for further investigation.
  
  Related Information:
  
  Transaction Codes: 
  
  VD03 - Display Customer Material Info Record
  MM03 - Display Material Master
  VA03 - Display Sales Order
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to sales and distribution processes, particularly around customer material info records and material master data management.
  
  By following these steps, you should be able to identify and resolve the cause of the VSB267 error message in SAP.