How To Fix VSB265 - Transferred customer material &2 does not exist in delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: VSB - Self-Billing Procedure Messages

• Message number: 265

• Message text: Transferred customer material &2 does not exist in delivery

What causes this issue?

In the item transferred, a customer material number is specified that is
not available in the determined sales document/in the determined
delivery.

System Response

The item cannot be processed in this way.

How to fix this error?

You can use the "Process Errors" function to change the transferred
customer material number.
In this case however, you must also make sure that the data is correct
in a subsequent successful assignment of transferred item to an item in
the sales document/in the delivery.
In any case, you must check why there is a discrepancy in the customer
material number. It is possible that you are using an incorrect customer
material number in the underlying order/delivery plan, that is then
transferred incorrectly into deliveries.
In this case, change the data so that future deliveries contain the
correct customer material number in sales document items.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSB265 - Transferred customer material &2 does not exist in delivery ?

  The SAP error message VSB265 indicates that a transferred customer material (in this case, represented by &2) does not exist in the delivery. This error typically occurs during processes such as sales order processing, delivery creation, or when trying to transfer data between systems.
  Cause:
  
  Material Not Defined: The customer material number specified does not exist in the system or is not defined for the customer in question.
  Incorrect Mapping: There may be an issue with the mapping of customer materials to the corresponding materials in the system.
  Data Inconsistency: There could be inconsistencies in the master data, such as missing entries in the customer-material info record.
  Delivery Document Issues: The delivery document may not have been created correctly, or there may be issues with the items included in the delivery.
  
  Solution:
  
  Check Customer Material: Verify that the customer material number exists in the system. You can do this by checking the customer-material info record (transaction code: MM03 for material master).
  Review Customer-Material Info Record: Ensure that the customer-material info record is correctly set up for the customer and the material. You can create or update this record using transaction code VD51 (Create Customer Material Info Record) or VD52 (Change Customer Material Info Record).
  Validate Delivery Document: Check the delivery document to ensure that all items are correctly included and that there are no discrepancies.
  Check for Data Consistency: Run consistency checks on the master data to ensure that all necessary records are in place and correctly linked.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further, especially if there are integration issues between different systems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and VL03N (Display Outbound Delivery).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to sales and distribution (SD) processes, particularly around customer-material info records and delivery processing.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.