How To Fix VN384 - Recipient & could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 384

• Message text: Recipient & could not be created

What causes this issue?

You wanted to assign the partner from the output record to the relevant
mail object. During the creation of the recipient (&v1&), an error
occured.

System Response

The system could not create the object.

How to fix this error?

Check the recipients and the communication data in the relevant
condition record of output type &v2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VN384 - Recipient & could not be created ?

  The SAP error message VN384: Recipient & could not be created typically occurs in the context of SAPscript or Smart Forms when trying to send output (such as print, fax, or email) and the system fails to create the recipient entry for the output device or communication method.
  
  Cause
  
  Incorrect or incomplete recipient data: The recipient information (such as email address, fax number, or print device) is missing or incorrectly maintained.
  Missing or incorrect partner profile: The partner profile for the recipient is not maintained or incorrectly configured in transaction WE20.
  Output device not defined or incorrect: The output device (printer, fax device, email device) is not defined or incorrectly assigned.
  Communication method not maintained: The communication method (e.g., email, fax) is not properly set up or the required parameters are missing.
  Authorization issues: The user or system may lack authorization to create or send to the recipient.
  Technical issues: Problems with the communication system (SMTP, fax server, print server) or missing configuration in the output management.
  
  
  Solution
  
  
  Check recipient data:
  
  Verify that the recipient's address (email, fax number, etc.) is correctly maintained in the master data or output parameters.
  For email, check the email address in the customer/vendor master or in the output parameters.
  
  
  
  Verify partner profile (WE20):
  
  Go to transaction WE20 and check the partner profile for the recipient.
  Ensure the partner type and communication method are correctly maintained.
  Check that the partner profile allows the required message type and output method.
  
  
  
  Check output device configuration:
  
  Use transaction SPAD to verify that the output device (printer, fax, email device) is correctly defined and active.
  Ensure the device is assigned to the correct communication method.
  
  
  
  Maintain communication method:
  
  For email, check the SMTP configuration and ensure the email sending is properly set up.
  For fax, verify the fax server and device configuration.
  
  
  
  Check authorizations:
  
  Ensure the user or background job has the necessary authorizations to create recipients and send outputs.
  
  
  
  Review output determination:
  
  Check the output determination procedure to ensure the correct recipient and communication method are selected.
  
  
  
  Check system logs and traces:
  
  Look into system logs (SM21), application logs (SLG1), and output logs for more detailed error information.
  
  
  
  
  Related Information
  
  
  Transaction codes:
  
  WE20 – Partner Profiles
  SPAD – Spool Administration (Output Devices)
  SOST – SAPconnect Send Requests (for email/fax monitoring)
  SCOT – SAPconnect Administration (email/fax configuration)
  NACE – Output Determination (for sales documents, purchasing, etc.)
  
  
  
  SAP Notes:
  
  Check SAP Notes related to VN384 for specific patches or known issues.
  Example: SAP Note 123456 (hypothetical) might address common causes for VN384.
  
  
  
  Output types and forms:
  
  Ensure the output type used supports the communication method.
  Check the form (SAPscript or Smart Form) for correct recipient handling.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Missing/incorrect recipient data, partner profile, output device, or communication method
  
  
  Solution
  Verify and correct recipient data, partner profile (WE20), output device (SPAD), communication method (SCOT), authorizations
  
  
  Related Transactions
  WE20, SPAD, SCOT, SOST, NACE
  
  
  Additional Checks
  System logs (SM21), application logs (SLG1), SAP Notes for known issues
  
  
  
  
  If you provide more context (e.g., which module, output type, or scenario), I can help with more specific troubleshooting steps.