How To Fix VN382 - Mail recipient & could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 382

• Message text: Mail recipient & could not be created

What causes this issue?

You wanted to create a mail with recipient &v1& for output &v2&.
The recipient object could not be initialized.

System Response

The system ignores the output.

How to fix this error?

Check the recipient.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message VN382 - Mail recipient & could not be created ?

  SAP Error Message:
  
  VN382 - Mail recipient & could not be created
  
  Cause:
  The error message VN382 typically occurs when SAP tries to create or send a mail recipient (e.g., in workflow notifications, purchase order notifications, or other SAP Office mail scenarios), but fails because the recipient address is either missing, incorrect, or not properly maintained in the system.
  Common causes include:
  
  The recipient's email address is not maintained in the SAP user master record (transaction SU01).
  The recipient does not have a valid SAP Office address or external email address.
  The communication type or address type required for the mail is not maintained or is incorrect.
  The recipient is not assigned to the correct communication method or the address is incomplete.
  The SAPconnect (SCOT) configuration is incomplete or incorrect, preventing mail creation.
  The user or partner function in the business document does not have an email address assigned.
  
  
  Solution:
  To resolve the VN382 error, follow these steps:
  
  
  Check User Master Record (SU01):  
  
  Go to transaction SU01 and enter the user ID of the recipient.  
  Navigate to the Address tab and verify that the email address is maintained correctly.  
  Also check the Communication tab for the correct communication type (e.g., SMTP) and address.
  
  
  
  Verify Communication Type and Address:
  
  Ensure that the communication type (e.g., 'E' for external email) is maintained and active.
  Check that the email address is valid and correctly formatted.
  
  
  
  Check Partner Functions in Business Documents:
  
  For example, in Purchase Orders or Invoices, verify that the partner function (e.g., Vendor, Contact Person) has an email address maintained.
  Use transactions like XK03 (Vendor Display) or BP (Business Partner) to check email addresses.
  
  
  
  Check SAPconnect (SCOT) Configuration:
  
  Use transaction SCOT to verify that the SMTP node is configured correctly.
  Ensure that the mail server settings are correct and the system can send emails.
  
  
  
  Test Mail Sending:
  
  Use transaction SOST to check the status of outbound mails.
  Try sending a test mail to the recipient to verify if the mail can be created and sent.
  
  
  
  Check Workflow or Notification Settings:
  
  If the error occurs in a workflow, check the workflow container and ensure the recipient is correctly determined.
  Verify that the workflow user has a valid email address.
  
  
  
  Check SAP Notes and Documentation:
  
  Sometimes, specific SAP Notes address known issues related to mail recipient creation.
  
  
  
  
  Related Information:
  
  Transaction Codes: SU01, SCOT, SOST, XK03, BP  
  Tables: ADR6 (Email addresses), USR21 (User addresses), SOOD (SAP Office Documents)  
  SAP Notes: Search for notes related to VN382 or mail recipient errors in the SAP Support Portal.  
  SAP Help: Refer to SAP Help Portal for SAPconnect and SAP Office mail configuration.
  
  
  Summary:
  The VN382 error arises because SAP cannot create a mail recipient due to missing or incorrect email address data. Ensuring that the recipient's email address is properly maintained in the user master record or business partner master, and verifying SAPconnect configuration, usually resolves the issue.