How To Fix VN386 - No preview possible (mail object not yet available)

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 386

• Message text: No preview possible (mail object not yet available)

What causes this issue?

In this case, the system creates the mail object during processing.

System Response

A preview is not possible.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VN386 - No preview possible (mail object not yet available) ?

  Certainly! Here's a detailed explanation regarding the SAP error message VN386 - No preview possible (mail object not yet available):
  
  SAP Error Message: VN386
  Text: No preview possible (mail object not yet available)
  
  Cause
  This error occurs when you try to preview an email (for example, in the SAP Vendor Invoice Management or SAP Mail functionality) but the underlying mail object has not yet been created or is not available in the system. Essentially, the system attempts to display a preview of an email that has not been generated or stored yet.
  Common scenarios include:
  
  The email generation process has not completed.
  The mail object creation failed or was not triggered.
  The mail object is still in a pending state or locked.
  The system is trying to preview an email before the mail content is fully prepared.
  
  
  Solution
  To resolve the VN386 error, consider the following steps:
  
  
  Check Mail Generation Process:
  
  Verify that the email generation process has been successfully completed.
  If the mail is generated via a background job or workflow, ensure the job has run and completed without errors.
  
  
  
  Trigger Mail Object Creation:
  
  If the mail object is missing, try to regenerate or resend the email.
  In some cases, re-executing the relevant function module or transaction that creates the mail object can help.
  
  
  
  Check for Locks or Incomplete Processing:
  
  Ensure no locks or incomplete processing steps are preventing mail object creation.
  Check for any error logs or dumps related to mail generation.
  
  
  
  Review Configuration:
  
  Verify that the mail object configuration is correct.
  Check if the mail object type is properly defined and linked to the process.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes that address this issue.
  Sometimes, patches or updates fix bugs related to mail object handling.
  
  
  
  
  Related Information
  
  Mail Object: In SAP, a mail object represents the email content and metadata stored in the system, which can be previewed or sent.
  Transactions: The error might appear in transactions related to email processing, such as SOST (Send Requests), SCOT (SAPconnect Administration), or custom workflows.
  Function Modules: Mail creation often involves function modules like SO_DOCUMENT_SEND_API1 or classes/methods in newer SAP versions.
  SAP Notes: Check SAP Support Portal for notes related to VN386 or mail object generation issues.
  Logs: Review application logs (SLG1) and system logs (SM21) for related errors.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  VN386 - No preview possible (mail object not yet available)
  
  
  Cause
  Attempt to preview an email before the mail object is created or available in the system
  
  
  Solution
  Ensure mail object is generated; re-trigger mail creation; check background jobs; review config and logs
  
  
  Related Info
  Mail object represents stored email content; check transactions like SOST, SCOT; consult SAP Notes
  
  
  
  
  If you provide more context (e.g., transaction used, process flow), I can help with more specific troubleshooting steps.