How To Fix VN385 - The system could not find a valid SAPoffice user for &

VN385 - Overview

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 385

• Message text: The system could not find a valid SAPoffice user for &

What causes this issue?

For new records with a partner function that refers to partner function
MP, you should enter a valid SAPoffice user. Usually, the SAPoffice
user is identical to the SAP user.

System Response

The system does not accept the recipient!

How to fix this error?

Enter the SAPoffice user or the SAP user or leave the partner field
empty. Choose <LS>Enter</>!
You can assign the partner at a later time by choosing possible entries
for the partner number field or by branching to "Communication".

Error message extract from SAP system. Copyright SAP SE.

VN385 - Details

• SAP Error Message:
  VN385 – The system could not find a valid SAPoffice user for &
  
  
  Cause:
  This error occurs when the SAP system tries to send a message or perform an action via SAPoffice (the SAP internal messaging system), but it cannot find a valid SAPoffice user corresponding to the user ID or recipient specified. Essentially, the user ID involved does not have a valid SAPoffice user assigned or the SAPoffice user is not properly configured.
  Common reasons include:  
  
  The user does not have an SAPoffice user assigned in the system.  
  The SAPoffice user is locked or deleted.  
  The user master record is incomplete or inconsistent.  
  The SAPoffice user is not properly linked to the SAP user.  
  The SAPoffice user is missing necessary authorizations or roles.
  
  
  
  Solution:
  
  
  Check SAPoffice User Assignment:
  
  Use transaction SOUSR to check if the user has a valid SAPoffice user assigned.
  If no SAPoffice user exists, create one