How To Fix VN385 - The system could not find a valid SAPoffice user for &

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 385

• Message text: The system could not find a valid SAPoffice user for &

What causes this issue?

For new records with a partner function that refers to partner function
MP, you should enter a valid SAPoffice user. Usually, the SAPoffice
user is identical to the SAP user.

System Response

The system does not accept the recipient!

How to fix this error?

Enter the SAPoffice user or the SAP user or leave the partner field
empty. Choose <LS>Enter</>!
You can assign the partner at a later time by choosing possible entries
for the partner number field or by branching to "Communication".

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VN385 - The system could not find a valid SAPoffice user for & ?

  SAP Error Message:
  
  VN385 – The system could not find a valid SAPoffice user for &
  
  Cause:
  This error occurs when the SAP system tries to send a message or perform an action via SAPoffice (the SAP internal messaging system), but it cannot find a valid SAPoffice user corresponding to the user ID or recipient specified. Essentially, the user ID involved does not have a valid SAPoffice user assigned or the SAPoffice user is not properly configured.
  Common reasons include:  
  
  The user does not have an SAPoffice user assigned in the system.  
  The SAPoffice user is locked or deleted.  
  The user master record is incomplete or inconsistent.  
  The SAPoffice user is not properly linked to the SAP user.  
  The SAPoffice user is missing necessary authorizations or roles.
  
  
  Solution:
  
  
  Check SAPoffice User Assignment:
  
  Use transaction SOUSR to check if the user has a valid SAPoffice user assigned.
  If no SAPoffice user exists, create one or assign the correct SAPoffice user to the SAP user.
  
  
  
  Verify User Status:
  
  Ensure the SAPoffice user is not locked or deleted.
  Unlock the user if necessary.
  
  
  
  Check User Master Record:
  
  Use transaction SU01 to verify the user master record.
  Ensure the user is active and has the necessary roles and authorizations.
  
  
  
  Reassign or Create SAPoffice User:
  
  If the SAPoffice user is missing, create a new SAPoffice user via SOUSR or assign an existing one.
  
  
  
  Check SAPoffice Configuration:
  
  Verify that SAPoffice is properly configured and running.
  Check for any system-wide issues with SAPoffice.
  
  
  
  Test Message Sending:
  
  After corrections, test sending a message to the user to confirm the issue is resolved.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:  
  
  SOUSR – Maintain SAPoffice users  
  SU01 – User maintenance  
  SBWP – SAPoffice inbox/outbox
  
  
  
  SAP Notes:
  
  Search for SAP Notes related to VN385 or SAPoffice user issues in the SAP Support Portal for any patches or known bugs.
  
  
  SAPoffice Overview:
  
  SAPoffice is the internal messaging system in SAP used for workflow notifications, mail, and other communications.
  
  
  Authorization:
  
  Ensure the user has the necessary authorizations to use SAPoffice.
  
  
  
  Summary:
  The VN385 error indicates that the system cannot find a valid SAPoffice user for the specified user ID. The fix involves verifying and correcting the SAPoffice user assignment and ensuring the user is active and properly configured in the system. Use transactions SOUSR and SU01 to manage and verify user settings.