How To Fix VN372 - Mail text/Mail title of output type & in language & cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 372

• Message text: Mail text/Mail title of output type & in language & cannot be read

What causes this issue?

For the specified language, no mail text or mail title has been
maintained for the output type.

System Response

The system displays the mail object without text/title.

How to fix this error?

Check the language that you entered as well as Customizing for the
output type.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message VN372 - Mail text/Mail title of output type & in language & cannot be read ?

  The SAP error message:
  VN372: Mail text/Mail title of output type & in language & cannot be read
  
  Cause:
  This error occurs when the system tries to send an output (such as a purchase order, invoice, or other document) via email, but it cannot find the mail text or mail title for the specified output type and language. Essentially, the email subject or body text that should be used for the output is missing or not maintained in the system.
  
  Explanation:
  
  Output type: This is the type of document output (e.g., NEU for purchase order).
  Language: The language key in which the mail text or title should be available.
  The system looks for the mail text and mail title in the customizing for the output type and language.
  If these texts are not maintained, the system cannot generate the email content, resulting in this error.
  
  
  Solution:
  
  
  Check and maintain mail texts and mail titles for the output type:
  
  Go to transaction NACE (or SPRO ? Materials Management ? Purchasing ? Messages).
  Select the application (e.g., EF for purchasing documents).
  Select the output type that is causing the error.
  Click on Processing routines or Output message.
  Check the Mail text and Mail title maintained for the output type.
  Maintain the mail text and mail title in the required language.
  
  
  
  Maintain the mail texts in transaction SO10:
  
  The mail texts and titles are often stored as standard texts in transaction SO10.
  Check if the standard texts used for mail text and mail title exist in the required language.
  If missing, create or translate the standard texts accordingly.
  
  
  
  Check language settings:
  
  Ensure that the language key used in the output is supported and that the mail texts exist in that language.
  If the language is not supported, either maintain the mail texts in that language or change the output language.
  
  
  
  Check output determination:
  
  Verify that the output determination procedure is correctly configured and that the output type is correctly assigned.
  
  
  
  
  Additional Information:
  
  This error is common when new output types are created or when new languages are introduced without maintaining the corresponding mail texts.
  The mail text and mail title are used to generate the email subject and body when sending outputs via email.
  If the mail text or title is missing, the system cannot send the email, hence the error.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Missing mail text or mail title for output type & language &
  
  
  Solution
  Maintain mail text and mail title in NACE and SO10 for the output type and language
  
  
  Transactions
  NACE, SO10
  
  
  Related Notes
  Check SAP OSS notes for specific output types or language issues
  
  
  
  
  If you need help with the exact steps in NACE or SO10, let me know!