How To Fix VN364 - Error when deleting mail data

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 364

• Message text: Error when deleting mail data

What causes this issue?

When you deleted the mail data, an error occured:
a) when you deleted the MESSAGE object template during condition record
maintenance.
b) when you deleted the MESSAGE object to be sent during output
processing.

How to fix this error?

This error can have two reasons:
a) The object has been deleted in the meanwhile - no action is
necessary.
b) There is no basic problem with processing objects. If this
error often occurs, you should inform your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VN364 - Error when deleting mail data ?

  Certainly! Here's a detailed explanation regarding the SAP error message VN364 related to deleting mail data:
  
  SAP Error Message: VN364
  Text: Error when deleting mail data
  
  Cause:
  The error VN364 typically occurs when there is an attempt to delete mail data (such as SAPoffice messages or workflow mails) but the system encounters an issue. Common causes include:
  
  Inconsistent or locked mail data: The mail data might be locked by another process or user, preventing deletion.
  Authorization issues: The user attempting the deletion may lack the necessary authorizations.
  Database inconsistencies: The mail data might be partially deleted or corrupted in the database.
  Technical problems: Issues with the SAPoffice or workflow mail system, such as incomplete cleanup or background job failures.
  Dependent objects: The mail data might be linked to other objects or processes that prevent deletion.
  
  
  Solution:
  To resolve the VN364 error, consider the following steps:
  
  
  Check authorizations:
  
  Ensure the user has the required authorizations to delete mail data.
  Relevant authorization objects include S_BCS (SAPoffice) and workflow-related authorizations.
  
  
  
  Check for locks:
  
  Use transaction SM12 to check if the mail data is locked.
  If locked, determine the locking user/process and release the lock if appropriate.
  
  
  
  Use SAP standard tools to clean mail data:
  
  Use transaction SOST to monitor and manage SAPoffice messages.
  Use transaction SBWP (SAPoffice inbox) to check the status of mails.
  Use report RSPOFFICE_DELETE or RSPOFFICE_DELETE_ALL to delete SAPoffice mails safely.
  For workflow mails, use transaction SWI1 or SWIA to analyze and delete workflow tasks.
  
  
  
  Check background jobs:
  
  Verify if background jobs related to SAPoffice or workflow mail processing are running correctly.
  Restart or schedule jobs like RSPOFFICE_CLEANUP if necessary.
  
  
  
  Database consistency check:
  
  Run consistency checks on SAPoffice tables (e.g., SOOD, SOST, SOML).
  If inconsistencies are found, consult SAP Notes or perform manual cleanup with SAP support.
  
  
  
  SAP Notes and Support:
  
  Search for SAP Notes related to VN364 or mail deletion errors.
  If the problem persists, raise a support ticket with SAP, providing logs and system details.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  SBWP - SAPoffice Inbox
  SOST - SAPoffice Send Requests
  SM12 - Lock Entries
  SWI1 - Workflow Logs
  SWIA - Workflow Inbox
  SE38 - Execute reports like RSPOFFICE_DELETE
  
  
  
  Tables:
  
  SOOD - SAPoffice Documents
  SOST - Send Requests
  SOML - SAPoffice Document Links
  
  
  
  Reports:
  
  RSPOFFICE_DELETE - Deletes SAPoffice mails
  RSPOFFICE_CLEANUP - Cleans up SAPoffice data
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to VN364 or mail deletion errors.
  
  
  
  
  If you provide more context (e.g., when the error occurs, transaction used, system version), I can help tailor the solution further.