How To Fix VN362 - Error when changing mail data

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 362

• Message text: Error when changing mail data

What causes this issue?

When you changed the mail data, an error occured:
a) when you changed the MESSAGE object template during condition record
maintenance.
b) when you changed the MESSAGE object to be sent during output
processing.

How to fix this error?

a) Delete the condition record and create a new one.
b) You cannot display or change the attributes for mail dispatch. The
MESSAGE object can only be sent with unchanged attributes.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VN362 - Error when changing mail data ?

  Certainly! Here's detailed information about the SAP error message VN362 - Error when changing mail data:
  
  SAP Error Message: VN362
  Text: Error when changing mail data
  
  Cause:
  The error VN362 typically occurs when there is an issue updating or modifying the mail data related to vendor master records in SAP. This can happen due to:
  
  Inconsistent or incorrect data in the vendor master mail address fields.
  Missing or invalid entries in the communication data (e.g., email address, fax number).
  Authorization issues preventing the user from changing the mail data.
  Custom validations or user-exits that reject the changes.
  Database inconsistencies or locks on the vendor master data.
  Incorrect configuration in the vendor master data maintenance screens or related customizing.
  
  
  Solution:
  To resolve the VN362 error, you can follow these steps:
  
  
  Check the Data Being Entered:
  
  Verify that the email address or other mail data fields are correctly formatted.
  Ensure no mandatory fields are left blank.
  Check for invalid characters or data that do not comply with the expected format.
  
  
  
  Authorization Check:
  
  Confirm that the user has the necessary authorizations to change vendor master data, especially communication data.
  Use transaction SU53 immediately after the error to check for missing authorizations.
  
  
  
  Review Vendor Master Data:
  
  Use transaction XK03 (Display Vendor) to check the current mail data.
  Use XK02 (Change Vendor) to try changing the mail data again carefully.
  
  
  
  Check for Locks:
  
  Use transaction SM12 to check if the vendor master record is locked by another user or process.
  
  
  
  Check Custom Code/User-Exits:
  
  Review any custom validations or user-exits (e.g., EXIT_SAPMF02D_001) that might be triggered during vendor master changes.
  Debug or temporarily disable custom code to isolate the issue.
  
  
  
  Database Consistency:
  
  Run consistency checks on vendor master data if available.
  Consult with your Basis team to check for database locks or inconsistencies.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the message number and symptom.
  For example, SAP Notes related to vendor master data or communication data errors.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  XK01 - Create Vendor (Centrally)
  XK02 - Change Vendor (Centrally)
  XK03 - Display Vendor (Centrally)
  SM12 - Lock Entries
  SU53 - Authorization Check
  
  
  
  Tables:
  
  LFA1 - Vendor Master (General Section)
  ADR6 - E-mail Addresses (Communication Data)
  ADR2 - Telephone Numbers
  ADR3 - Fax Numbers
  
  
  
  User-Exits / BAdIs:
  
  EXIT_SAPMF02D_001 - Vendor master data validation
  BADI_VENDOR_MASTER - Vendor master data enhancements
  
  
  
  SAP Notes:
  
  Check SAP Service Marketplace or SAP ONE Support Launchpad for notes related to VN362 or vendor master mail data errors.
  
  
  
  
  If you provide the exact scenario or steps leading to the error, I can help you with more specific troubleshooting steps.