How To Fix VN361 - Mail data cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 361

• Message text: Mail data cannot be read

What causes this issue?

When the system read the mail data, an error occured. The relevant
template MESSAGE object does not exist or the relevant attributes
cannot be read.

How to fix this error?

If you want to maintain attributes for this mail output, delete the
relevant condition record and create it again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VN361 - Mail data cannot be read ?

  The SAP error message VN361 - Mail data cannot be read typically occurs in the context of vendor master data or when processing vendor-related correspondence or mail functions in SAP.
  
  Cause:
  The error VN361 usually indicates that the system is unable to read or retrieve the mail data associated with a vendor. This can happen due to several reasons:
  
  The mail data (such as email address or communication details) for the vendor is missing or incomplete in the vendor master record.
  The communication type or medium for the vendor is not maintained properly.
  There might be inconsistencies or missing entries in the communication data tables (e.g., ADR6 for email addresses).
  Authorization issues or system inconsistencies preventing access to the mail data.
  Custom enhancements or user exits that handle mail data retrieval might be causing errors.
  
  
  Solution:
  To resolve the VN361 error, you can follow these steps:
  
  
  Check Vendor Master Communication Data:
  
  Go to transaction XK03 (Display Vendor) or FK03.
  Enter the vendor number and company code.
  Navigate to the Communication tab.
  Verify that the email address and other mail-related data are correctly maintained.
  If missing, maintain the email address using transaction XK02 or FK02.
  
  
  
  Verify Communication Types:
  
  Ensure that the communication type (e.g., E-Mail) is correctly assigned and active.
  Check table T685 for communication types and their usage.
  
  
  
  Check Table ADR6:
  
  The email addresses are stored in table ADR6.
  Use transaction SE16N to check if the vendor’s email address exists in this table.
  If missing, maintain the email address in the vendor master.
  
  
  
  Check Authorizations:
  
  Ensure the user has the necessary authorizations to read vendor master and communication data.
  
  
  
  Review Custom Code:
  
  If there are any user exits, BADIs, or enhancements related to vendor mail processing, debug or review them for errors.
  
  
  
  SAP Notes and Support:
  
  Check SAP Notes for any known issues related to VN361.
  For example, SAP Note 1234567 (example) might provide patches or corrections.
  
  
  
  
  Related Information:
  
  Transaction Codes: XK01, XK02, XK03, FK01, FK02, FK03 (Vendor Master Maintenance)
  Tables: LFA1 (Vendor Master General Data), ADR6 (Email Addresses), T685 (Communication Types)
  SAP Module: SAP MM (Materials Management), FI (Financial Accounting)
  Common Scenarios: Vendor correspondence, automatic email sending from SAP, vendor master data maintenance.
  
  
  If the problem persists after verifying and correcting the mail data, consider raising a support ticket with SAP, providing detailed logs and screenshots for further analysis.