How To Fix VM011 - Credit check SAP Credit Management failed (unable to save) &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: VM - SD: Credit Limit Check

• Message number: 011

• Message text: Credit check SAP Credit Management failed (unable to save) &1 &2

Results of credit limit check:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&V3&
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
| | | | | | | | | | | |
| | | | | | | | | | | ----> SAP Credit Management
| | | | | | | | | | ------> User-Exit 3
| | | | | | | | | --------> User-Exit 2
| | | | | | | | ----------> User-Exit 1
| | | | | | | ------------> Max. Dunning Level
| | | | | | --------------> Oldest Open Item
| | | | | ----------------> Open Items
| | | | ------------------> Next Check Date
| | | --------------------> Crit. Fields
| | ----------------------> Amount
| ------------------------> Dyn. Credit Limit Check
--------------------------> Stat. Credit Limit Check
' ' - Check Deactivated
'OK ' - Check Successful
'NOK' - Check Result Negative

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VM011 - Credit check SAP Credit Management failed (unable to save) &1 &2 ?

  The SAP error message VM011, which states "Credit check SAP Credit Management failed (unable to save) &1 &2," typically occurs during the sales order processing when the system encounters issues related to credit management. This error indicates that the credit check has failed, preventing the transaction from being saved.
  Causes:
  
  Credit Limit Exceeded: The customer may have exceeded their credit limit, which is set in the customer master data.
  Blocked Customer: The customer may be blocked for credit reasons in the customer master data.
  Credit Management Configuration: There may be issues with the configuration of credit management settings in SAP.
  Missing Credit Data: The necessary credit data for the customer may be missing or incomplete.
  Credit Exposure: The total credit exposure for the customer may exceed the allowed limits due to open orders, deliveries, or invoices.
  
  Solutions:
  
  
  Check Customer Credit Limit:
  
  Go to the customer master data (transaction code XD03 or VD03) and check the credit limit set for the customer.
  If the limit is exceeded, consider adjusting the limit or reviewing the customer's outstanding balances.
  
  
  
  Review Customer Status:
  
  Check if the customer is blocked for credit reasons. This can be done in the customer master data.
  If the customer is blocked, you may need to unblock them after proper assessment.
  
  
  
  Analyze Credit Management Settings:
  
  Review the credit management configuration in the system (transaction code OB45 for credit control area settings).
  Ensure that the settings align with your business requirements.
  
  
  
  Check Credit Data:
  
  Ensure that all necessary credit data is maintained for the customer, including credit exposure, open orders, and payment history.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the credit limits or customer status, consult with your finance or credit management team for further insights.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify any specific coding or configuration issues that may be causing the error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer Master Data
  OB45: Credit Control Area Configuration
  FD32: Change Customer Credit Management Data
  FD33: Display Customer Credit Management Data
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to credit management errors.
  
  
  Documentation: Review SAP documentation on Credit Management for detailed information on configuration and troubleshooting.
  
  
  By following these steps, you should be able to identify the cause of the VM011 error and implement the necessary solutions to resolve it.