How To Fix VK197 - The credit memo request you created was reset

SAP Error Message - Details

• Message type: E = Error

• Message class: VK - Pflege und Bearbeitung von Konditionen

• Message number: 197

• Message text: The credit memo request you created was reset

What causes this issue?

The previously created <DS:GLOS.credit_memo_request>credit memo
request</> was reset.

System Response

No credit memo request is created. The <DS:GLOS.rebate_agreement>rebate
agreement</> is not marked as settled.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VK197 - The credit memo request you created was reset ?

  The SAP error message VK197, which states "The credit memo request you created was reset," typically occurs in the context of sales and distribution (SD) when there is an issue with the processing of a credit memo request. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes of VK197
  
  
  Incomplete Data: The credit memo request may be missing required information or data fields that are necessary for processing.
  
  
  Document Status: The status of the credit memo request may not allow it to be processed further. For example, it might be in a status that indicates it has been canceled or reset.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create or process credit memo requests.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, affecting the processing of credit memo requests.
  
  
  Business Rules: Certain business rules or validations may not be met, leading to the reset of the credit memo request.
  
  
  Solutions
  
  
  Check Document Status: Review the status of the credit memo request in the system. If it has been reset or canceled, you may need to create a new request.
  
  
  Review Required Fields: Ensure that all mandatory fields are filled out correctly in the credit memo request. Check for any missing or incorrect data.
  
  
  Authorization Check: Verify that the user has the necessary permissions to create and process credit memo requests. If not, contact your SAP security administrator to obtain the required authorizations.
  
  
  Consult Configuration: If you suspect a configuration issue, consult with your SAP SD configuration team to ensure that the settings related to credit memo processing are correct.
  
  
  Review Business Rules: Check if there are any specific business rules or validations that need to be satisfied for the credit memo request to be processed. This may involve reviewing the business processes and ensuring compliance.
  
  
  Transaction Logs: Look at the transaction logs or error logs for more detailed information about why the request was reset. This can provide insights into specific issues that need to be addressed.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to navigate through the sales documents related to credit memo requests.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the VK197 error. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  User Documentation: Refer to SAP user documentation or training materials for guidance on creating and managing credit memo requests.
  
  
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the VK197 error and implement a suitable solution.