How To Fix VF360 - A credit memo item is not allowed.

SAP Error Message - Details

• Message type: E = Error

• Message class: VF - Billing

• Message number: 360

• Message text: A credit memo item is not allowed.

What causes this issue?

A credit memo item is not created automatically.
Example of a business process:
In a third-party deal, a supplier credit memo is not automatically
passed on to the end customer via billing.
A separate credit memo is created for this.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Bill the credit memo item by specifying a credit memo document type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VF360 - A credit memo item is not allowed. ?

  The SAP error message VF360 ("A credit memo item is not allowed") typically occurs when you are trying to create or process a credit memo in the SAP system, but the system has determined that the conditions for creating a credit memo item are not met. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes of VF360 Error
  
  
  Document Type Restrictions: The document type you are using may not allow credit memo items. Check the configuration of the billing document types in the SAP system.
  
  
  Sales Document Status: The sales document (e.g., sales order or invoice) related to the credit memo may be in a status that does not permit credit memo processing.
  
  
  Item Category Settings: The item category of the sales document may not be configured to allow credit memo items. Certain item categories are restricted from being credited.
  
  
  Billing Type Configuration: The billing type used for the credit memo may not be set up correctly in the system. Ensure that the billing type allows for credit memo processing.
  
  
  Reference Document Issues: If the credit memo is being created as a reference to another document, ensure that the reference document is valid and meets the necessary criteria.
  
  
  Custom Logic or Enhancements: Custom code or enhancements in the SAP system may impose additional restrictions on credit memo processing.
  
  
  Solutions
  
  
  Check Document Type Configuration:
  
  Go to the configuration settings for billing document types (Transaction code: SPRO).
  Ensure that the document type you are using allows credit memo items.
  
  
  
  Review Sales Document Status:
  
  Check the status of the related sales document to ensure it is not blocked or in a status that prevents credit memo creation.
  
  
  
  Verify Item Category Settings:
  
  Review the item category settings in the sales document to ensure it allows credit memo processing.
  
  
  
  Examine Billing Type Configuration:
  
  Check the configuration of the billing type used for the credit memo (Transaction code: SPRO).
  Ensure that it is set up to allow credit memo processing.
  
  
  
  Check Reference Document:
  
  If applicable, verify that the reference document is valid and meets the criteria for creating a credit memo.
  
  
  
  Consult with Technical Team:
  
  If custom logic or enhancements are suspected to be causing the issue, consult with your technical team or SAP support to review the custom code.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF01 (Create Billing Document), VF02 (Change Billing Document), and VF03 (Display Billing Document) for managing billing documents.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to billing and credit memo processing for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the cause of the VF360 error and implement the appropriate solution. If the issue persists, consider reaching out to SAP support for further assistance.