How To Fix VD_OC_EMAIL011 - Deselect all CC flag

SAP Error Message - Details

• Message type: E = Error

• Message class: VD_OC_EMAIL - Output Control Additional Email Message Class

• Message number: 011

• Message text: Deselect all CC flag

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VD_OC_EMAIL011 - Deselect all CC flag ?

  The SAP error message VD_OC_EMAIL011 with the description "Deselect all CC flag" typically occurs in the context of sending emails from SAP, particularly when using the SAP Customer Relationship Management (CRM) or Sales and Distribution (SD) modules. This error indicates that there is an issue with the configuration of the email recipients, specifically related to the CC (carbon copy) field.
  Cause:
  The error is triggered when the system detects that all recipients are selected as CC, which is not allowed. The system requires at least one recipient to be in the "To" field, and having all recipients in the CC field violates this requirement.
  Solution:
  To resolve the error, you should ensure that at least one recipient is designated in the "To" field of the email. Here are the steps you can take:
  
  
  Check Recipient List: Review the list of email recipients you are trying to send the email to. Ensure that at least one recipient is placed in the "To" field.
  
  
  Modify Email Configuration: If you are using a custom program or transaction to send emails, check the logic that populates the recipient fields. Ensure that it correctly assigns recipients to the "To" field and does not place all of them in the CC field.
  
  
  User Interface: If you are using a user interface to send emails, look for options to manage recipients. Make sure to select at least one recipient for the "To" field before sending the email.
  
  
  Testing: After making the necessary changes, test the email functionality again to ensure that the error does not occur.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to email functionality in your version of SAP. Sometimes, there may be known issues or fixes provided by SAP.
  Email Configuration: Review the email configuration settings in your SAP system. Ensure that the SMTP settings and other related configurations are correctly set up.
  User Permissions: Ensure that the user sending the email has the necessary permissions to send emails from the SAP system.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.