How To Fix V4167 - Customer material &1: Billed quantity does not correspond to open qty

SAP Error Message - Details

• Message type: E = Error

• Message class: V4 - Nachrichten Verkauf (Variable Meldungen und EDI-Meldungen)

• Message number: 167

• Message text: Customer material &1: Billed quantity does not correspond to open qty

What causes this issue?

The customer has billed a quantity of customer material &V1& that is
different from the open quantity due for billing.
The billed quantity from the intermediate document (IDoc) is &V2&
The anticipated quantity due for billing is &V3&
No matter what type of IDoc is created for the self-billing document,
the system calculates the quantity due for billing as follows:
<ZH>For invoices</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The quantity to be billed is the quantity of relevant items in the
delivery.
<ZH>For credit memos</> (quantity corrections)
The quantity to be billed is the:
Quantity billed in the self-billing document
<ZK>minus</> the quantity in the related delivery
<ZK>minus</> the quantity in all existing credit memos
<ZH>For credit and debit memos</> (for retro-billing)
The quantity to be billed is the quantity of relevant items in the
invoice.

System Response

The system creates a billing document using billed quantity &V2& from
the IDoc.

How to fix this error?

Inform your customer of the difference so that they can send a
credit memo for quantity corrections.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V4167 - Customer material &1: Billed quantity does not correspond to open qty ?

  The SAP error message V4167, which states "Customer material &1: Billed quantity does not correspond to open qty," typically occurs in the context of billing and sales order processing. This error indicates that there is a discrepancy between the quantity that has been billed and the quantity that is still open or available for billing in the system.
  Cause:
  
  
  Quantity Mismatch: The billed quantity exceeds the open quantity for the specific customer material. This can happen if:
  
  The sales order was partially billed, and the remaining quantity was not correctly updated.
  There was an attempt to bill more than what was ordered or what is still open.
  Manual adjustments or changes were made to the sales order or delivery that were not reflected in the billing document.
  
  
  
  Delivery Issues: If the delivery document has not been updated correctly or if there are inconsistencies between the delivery and the sales order, this can lead to this error.
  
  
  Sales Order Status: The status of the sales order may not allow for further billing due to prior billing or completion of the order.
  
  
  Solution:
  
  
  Check Sales Order and Delivery:
  
  Review the sales order and delivery documents to ensure that the quantities match. Verify the open quantity in the sales order and compare it with the billed quantity.
  Use transaction codes like VA03 (Display Sales Order) and VL03N (Display Outbound Delivery) to check the details.
  
  
  
  Adjust Billed Quantity:
  
  If the billed quantity is incorrect, you may need to reverse the billing document (using transaction code VF11) and create a new billing document with the correct quantity.
  
  
  
  Update Sales Order:
  
  If there are discrepancies, you may need to update the sales order or delivery to reflect the correct quantities. This may involve adjusting the open quantity or ensuring that all relevant documents are correctly processed.
  
  
  
  Check for Previous Billing:
  
  Ensure that there are no previous billing documents that have already billed the quantities. If there are, you may need to reconcile these documents.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  VA03: Display Sales Order
  VL03N: Display Outbound Delivery
  VF03: Display Billing Document
  VF11: Cancel Billing Document
  
  
  
  SAP Documentation: Review SAP documentation or help files related to billing and sales order processing for more detailed guidance.
  
  
  User Exits and Enhancements: If your organization has custom enhancements or user exits, check if any of these could be affecting the billing process.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.