How To Fix V4168 - The pickup date should only be changed in agreement with the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: V4 - Nachrichten Verkauf (Variable Meldungen und EDI-Meldungen)

• Message number: 168

• Message text: The pickup date should only be changed in agreement with the customer

What causes this issue?

You have changed the pick-up date from &V1& to &V2&.
Because the pick-up date has been specified by the customer, it should
only be changed in agreement with the customer and the customer's
forwarding agent.

System Response

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V4168 - The pickup date should only be changed in agreement with the customer ?

  The SAP error message V4168, "The pickup date should only be changed in agreement with the customer," typically occurs in the context of sales and distribution processes, particularly when dealing with delivery dates and logistics. This error indicates that the system is preventing a change to the pickup date of a delivery or shipment because it may affect the agreement with the customer.
  Cause:
  
  Contractual Agreement: The pickup date is often part of a contractual agreement with the customer. Changing it without their consent could lead to dissatisfaction or breach of contract.
  System Configuration: The SAP system may be configured to enforce strict rules regarding changes to delivery dates to ensure compliance with customer agreements.
  Status of the Order: The order may be in a status that does not allow changes to the pickup date, such as being already processed or confirmed.
  
  Solution:
  
  Consult with the Customer: Before making any changes to the pickup date, communicate with the customer to obtain their agreement. Document this agreement for future reference.
  Check Order Status: Ensure that the order is in a status that allows for changes. If it is locked or in a completed status, you may need to revert it to a status that allows changes.
  Review Configuration: If you have the necessary permissions, review the configuration settings in SAP related to delivery dates and customer agreements. Adjustments may be needed to allow for more flexibility, but this should be done with caution and in consultation with relevant stakeholders.
  Use Transaction Codes: If you have the appropriate access, you can use transaction codes like VL02N (Change Outbound Delivery) to attempt to change the pickup date after obtaining customer consent.
  Error Handling: If the error persists, consult with your SAP support team or system administrator for further troubleshooting and resolution.
  
  Related Information:
  
  Documentation: Review the relevant documentation for your sales and distribution processes to understand how pickup dates are managed.
  User Roles: Ensure that users attempting to make changes have the appropriate roles and permissions in SAP.
  Training: Consider providing training for users on the importance of adhering to customer agreements and the implications of changing delivery dates.
  
  By following these steps, you should be able to address the V4168 error effectively while maintaining good customer relations.