How To Fix V2521 - You cannot select a return reason when the delivery deviation is &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: V2 - Kopierfunktionen der Verkaufsbelegbearbeitung

• Message number: 521

• Message text: You cannot select a return reason when the delivery deviation is &1.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message V2521 - You cannot select a return reason when the delivery deviation is &1. ?

  The SAP error message V2521 indicates that there is an issue with selecting a return reason for a delivery when there is a delivery deviation. This typically occurs in the context of sales and distribution processes, particularly when handling returns or exchanges.
  Cause:
  The error message V2521 is triggered when you attempt to select a return reason for a delivery that has a deviation. A delivery deviation can occur due to various reasons, such as:
  
  Quantity Mismatch: The quantity delivered does not match the quantity ordered.
  Quality Issues: The delivered goods do not meet the quality standards or specifications.
  Incorrect Items: The items delivered are not the ones that were ordered.
  
  In such cases, the system does not allow the selection of a return reason because the return process is not straightforward due to the existing discrepancies.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Delivery Deviation: Review the delivery document to understand the nature of the deviation. Check if there are discrepancies in quantity, quality, or item type.
  
  
  Correct the Delivery: If possible, correct the delivery document to align it with the original order. This may involve adjusting quantities or correcting item codes.
  
  
  Use Appropriate Return Reason: If the delivery deviation is valid and cannot be corrected, ensure that you are using a return reason that is compatible with the delivery status. You may need to consult with your SAP configuration team to ensure that the return reasons are set up correctly in the system.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling returns with delivery deviations. This may provide insights into the configuration settings that govern return processing.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide tailored assistance based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context on handling delivery deviations.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and others that may be involved in the delivery and return process.
  Configuration Settings: Review the configuration settings in the SAP system related to sales and distribution, particularly those that pertain to returns and delivery processing.
  
  By following these steps, you should be able to address the V2521 error and proceed with the return process effectively.