How To Fix USMD5_SSW014 - Error in getting proper agent group; user/non-user mixed group found

USMD5_SSW014 - Overview

• Message type: E = Error

• Message class: USMD5_SSW - Single Step Workflow Message

• Message number: 014

• Message text: Error in getting proper agent group; user/non-user mixed group found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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USMD5_SSW014 - Details

• The SAP error message USMD5_SSW014 indicates that there is an issue with the agent group configuration in the SAP system, specifically that a mixed group of users and non-users has been detected. This can occur in scenarios where the system expects a homogeneous group (either all users or all non-users) but finds a mix of both.
  
  Cause:
  
  Mixed Agent Group: The primary cause of this error is that the agent group defined in the system contains both user and non-user entries. This can happen if the group was not properly configured or if users were added or removed incorrectly.
  
  Configuration Issues: There may be issues in the configuration of the agent groups in the SAP system, leading to inconsistencies.
  Data Integrity Issues: If there are inconsistencies in the underlying data, such as user status or group membership, this can lead to the error.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Agent Group Configuration:
  
  Go