How To Fix USMD5_SSW014 - Error in getting proper agent group; user/non-user mixed group found

SAP Error Message - Details

• Message type: E = Error

• Message class: USMD5_SSW - Single Step Workflow Message

• Message number: 014

• Message text: Error in getting proper agent group; user/non-user mixed group found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message USMD5_SSW014 - Error in getting proper agent group; user/non-user mixed group found ?

  The SAP error message USMD5_SSW014 indicates that there is an issue with the agent group configuration in the SAP system, specifically that a mixed group of users and non-users has been detected. This can occur in scenarios where the system expects a homogeneous group (either all users or all non-users) but finds a mix of both.
  Cause:
  
  Mixed Agent Group: The primary cause of this error is that the agent group defined in the system contains both user and non-user entries. This can happen if the group was not properly configured or if users were added or removed incorrectly.
  Configuration Issues: There may be issues in the configuration of the agent groups in the SAP system, leading to inconsistencies.
  Data Integrity Issues: If there are inconsistencies in the underlying data, such as user status or group membership, this can lead to the error.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Agent Group Configuration:
  
  Go to the transaction code SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency) to check the agent groups.
  Verify the members of the agent group and ensure that they are either all users or all non-users.
  
  
  
  Modify the Agent Group:
  
  If you find that the agent group contains a mix of users and non-users, you will need to modify the group.
  Remove the non-user entries or create separate groups for users and non-users.
  
  
  
  Use Transaction Code PFCG**:
  
  If the issue is related to roles and authorizations, use transaction code PFCG to check the roles assigned to the users in the agent group.
  Ensure that the roles are correctly assigned and that there are no inconsistencies.
  
  
  
  Check User Status:
  
  Use transaction code SU01 to check the status of the users in the group. Ensure that they are active and properly configured.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the configuration to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or support for further troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the USMD5_SSW014 error and ensure that your agent groups are correctly configured.