How To Fix USMD5_SSW015 - Error in getting proper agent group; multi non-user mixed group found

SAP Error Message - Details

• Message type: E = Error

• Message class: USMD5_SSW - Single Step Workflow Message

• Message number: 015

• Message text: Error in getting proper agent group; multi non-user mixed group found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message USMD5_SSW015 - Error in getting proper agent group; multi non-user mixed group found ?

  The SAP error message USMD5_SSW015 indicates that there is an issue with the agent group configuration in the SAP system, specifically related to the use of mixed groups that contain both user and non-user agents. This error typically arises in the context of SAP Master Data Governance (MDG) workflows.
  Cause:
  The error occurs when the system encounters a situation where it expects a single, well-defined agent group but finds multiple non-user mixed groups instead. This can happen due to:
  
  Configuration Issues: The agent groups may not be properly defined in the system, leading to ambiguity in determining which group should be used.
  Mixed Group Definitions: The presence of multiple agent groups that contain both user and non-user agents can confuse the system, as it cannot determine the correct group to use for processing.
  Workflow Configuration: The workflow may be incorrectly set up to reference agent groups that do not meet the expected criteria.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Review Agent Group Configuration:
  
  Go to the transaction code PFCG (Role Maintenance) or SWDD (Workflow Builder) to check the configuration of the agent groups.
  Ensure that the agent groups are defined correctly and do not mix user and non-user agents.
  
  
  
  Define Clear Agent Groups:
  
  Create or modify agent groups to ensure that they are either user-only or non-user-only. Avoid mixing the two types in a single group.
  If necessary, create separate groups for different types of agents.
  
  
  
  Check Workflow Definitions:
  
  Review the workflow definitions in SWDD to ensure that they reference the correct agent groups.
  Make sure that the workflow is designed to handle the specific types of agents you are using.
  
  
  
  Test the Configuration:
  
  After making changes, test the workflow to ensure that the error no longer occurs and that the correct agent group is being used.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to agent group configuration and workflow management for additional guidance.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: PFCG (Role Maintenance), SWDD (Workflow Builder), SWI1 (Work Item Selection).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP Help documentation on Master Data Governance and Workflow Management for best practices in configuring agent groups.
  
  By following these steps, you should be able to identify and resolve the cause of the USMD5_SSW015 error in your SAP system.