How To Fix /UI5/CHECK_VIRUS_SCN004 - Checking the virus scanner setup for SAPUI5

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI5/CHECK_VIRUS_SCN -

• Message number: 004

• Message text: Checking the virus scanner setup for SAPUI5

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI5/CHECK_VIRUS_SCN004 - Checking the virus scanner setup for SAPUI5 ?

  The SAP error message /UI5/CHECK_VIRUS_SCN004 indicates that there is an issue with the virus scanner setup for SAPUI5 applications. This error typically arises when the system is unable to verify the configuration or functionality of the virus scanning mechanism that is supposed to protect the system from malicious content.
  Cause:
  
  Virus Scanner Not Configured: The virus scanner may not be properly configured in the SAP system.
  Virus Scanner Not Running: The virus scanner service may not be running or accessible.
  Incorrect Settings: There may be incorrect settings in the virus scanner configuration, such as incorrect paths or parameters.
  Network Issues: There could be network issues preventing the SAP system from communicating with the virus scanner.
  Permissions: The user or service account running the virus scanner may not have the necessary permissions to access the required files or directories.
  
  Solution:
  
  
  Check Virus Scanner Configuration:
  
  Go to transaction code SICF and check the configuration for the virus scanner.
  Ensure that the virus scanner is correctly configured in the SAP system.
  
  
  
  Verify Virus Scanner Status:
  
  Ensure that the virus scanner service is running. You can check this on the server where the virus scanner is installed.
  If the virus scanner is not running, start the service.
  
  
  
  Review Settings:
  
  Check the settings in the SAP system for the virus scanner. This includes paths, parameters, and any other configuration settings.
  Make sure that the paths to the virus scanner executable are correct.
  
  
  
  Test Connectivity:
  
  Test the connectivity between the SAP system and the virus scanner. Ensure that there are no firewall rules or network issues blocking the communication.
  
  
  
  Check Permissions:
  
  Verify that the user or service account running the virus scanner has the necessary permissions to access the required files and directories.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific virus scanner you are using to ensure that all configuration steps have been followed correctly.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for virus scanner integration with SAP systems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the /UI5/CHECK_VIRUS_SCN004 error message.