How To Fix /UI5/CHECK_VIRUS_SCN003 - Error checking the virus scanner

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI5/CHECK_VIRUS_SCN -

• Message number: 003

• Message text: Error checking the virus scanner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /UI5/CHECK_VIRUS_SCN003 - Error checking the virus scanner ?

  The SAP error message /UI5/CHECK_VIRUS_SCN003 typically indicates an issue with the virus scanning functionality in the SAP system, particularly when it is trying to check files for viruses. This error can occur in various scenarios, such as when uploading files through the SAP UI5 applications or when the system is configured to scan files for viruses before processing them.
  Cause:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured or may not be reachable by the SAP system.
  Network Issues: There could be network connectivity issues between the SAP system and the virus scanner.
  Virus Scanner Service Down: The virus scanning service may be down or not running.
  File Size Limitations: The file being scanned may exceed the size limits set in the virus scanner configuration.
  Permissions Issues: The SAP system may not have the necessary permissions to access the virus scanner or the files being scanned.
  
  Solution:
  
  
  Check Virus Scanner Configuration:
  
  Ensure that the virus scanner is correctly configured in the SAP system. This includes checking the settings in transaction SICF for the virus scanning service.
  Verify that the virus scanner is correctly defined in the SAP system settings (e.g., transaction RZ10 for profile parameters).
  
  
  
  Test Connectivity:
  
  Check the network connectivity between the SAP system and the virus scanner. You can use tools like ping or telnet to test connectivity to the virus scanner's host and port.
  
  
  
  Check Virus Scanner Status:
  
  Ensure that the virus scanner service is running and operational. If it is down, restart the service.
  
  
  
  Review Logs:
  
  Check the SAP system logs (transaction SM21) and the virus scanner logs for any error messages that could provide more context about the issue.
  
  
  
  File Size and Type:
  
  Ensure that the file being uploaded does not exceed the size limits set in the virus scanner configuration. If necessary, adjust the limits or split the file into smaller parts.
  
  
  
  Permissions:
  
  Verify that the SAP system has the necessary permissions to access the virus scanner and the files being scanned. This may involve checking user roles and authorizations.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific virus scanner being used, as there may be additional configuration steps or troubleshooting tips specific to that scanner.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the /UI5/CHECK_VIRUS_SCN003 error in your SAP system.