How To Fix /UI5/CHECK_VIRUS_SCN002 - Virus scanner setup is not okay, check the errors and warnings

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI5/CHECK_VIRUS_SCN -

• Message number: 002

• Message text: Virus scanner setup is not okay, check the errors and warnings

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI5/CHECK_VIRUS_SCN002 - Virus scanner setup is not okay, check the errors and warnings ?

  The SAP error message /UI5/CHECK_VIRUS_SCN002 indicates that there is an issue with the virus scanner setup in your SAP system. This error typically arises when the system is unable to properly communicate with the virus scanner or when the configuration is incomplete or incorrect. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Virus Scanner Not Configured: The virus scanner may not be configured in the SAP system.
  Incorrect Configuration: The settings for the virus scanner might be incorrect, leading to communication issues.
  Service Not Running: The virus scanner service may not be running on the server.
  Network Issues: There could be network issues preventing the SAP system from reaching the virus scanner.
  Permissions: The user under which the SAP system is running may not have the necessary permissions to access the virus scanner.
  
  Solution
  
  
  Check Virus Scanner Configuration:
  
  Go to transaction code SICF and check the configuration for the virus scanner service.
  Ensure that the virus scanner is properly configured in the SAP system. You can check the settings in transaction RZ11 for parameters like icm/HTTP/verify_ssl.
  
  
  
  Verify Virus Scanner Installation:
  
  Ensure that the virus scanner is installed and running on the server where the SAP system is hosted.
  Check the logs of the virus scanner for any errors or warnings.
  
  
  
  Test Connection:
  
  Use the transaction SICF to test the connection to the virus scanner. You can also use the command line to test if the virus scanner is reachable from the SAP server.
  
  
  
  Check Permissions:
  
  Ensure that the user under which the SAP system is running has the necessary permissions to access the virus scanner.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that might address specific issues with the virus scanner setup. You can search for notes related to /UI5/CHECK_VIRUS_SCN002 in the SAP Support Portal.
  
  
  
  Consult Documentation:
  
  Review the documentation for the specific virus scanner you are using to ensure that it is compatible with your version of SAP and that all necessary configurations are in place.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for guidelines on configuring virus scanners with SAP systems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction SM21) for any additional error messages that might provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the virus scanner setup in your SAP system. If the problem persists, consider reaching out to SAP support for further assistance.