How To Fix /UI2/FDM_SSB_TILE003 - Error while converting tile configuration to JSON

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/FDM_SSB_TILE -

• Message number: 003

• Message text: Error while converting tile configuration to JSON

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/FDM_SSB_TILE003 - Error while converting tile configuration to JSON ?

  The SAP error message /UI2/FDM_SSB_TILE003 typically indicates an issue with converting tile configuration to JSON format in the SAP Fiori Launchpad. This error can arise due to various reasons, including issues with the tile configuration itself, missing or incorrect data, or problems with the underlying services.
  Causes:
  
  Invalid Tile Configuration: The tile configuration might contain invalid or incomplete data, which prevents it from being converted to JSON.
  Missing Metadata: Required metadata for the tile might be missing or incorrectly defined.
  Service Issues: The backend service that provides the data for the tile might be down or not responding.
  Authorization Issues: The user might not have the necessary authorizations to access the tile or its data.
  Caching Issues: Sometimes, caching problems can lead to outdated or incorrect configurations being used.
  
  Solutions:
  
  Check Tile Configuration: Review the tile configuration in the Fiori Launchpad Designer. Ensure that all required fields are filled out correctly and that there are no syntax errors.
  Validate Metadata: Ensure that all necessary metadata for the tile is available and correctly defined. This includes checking the OData service and its associated annotations.
  Test Backend Services: Verify that the backend services are up and running. You can use tools like the SAP Gateway Client to test the OData service directly.
  Check Authorizations: Ensure that the user has the necessary roles and authorizations to access the tile and its data.
  Clear Cache: Clear the cache of the Fiori Launchpad. This can often resolve issues related to outdated configurations. You can do this by using transaction code /IWFND/MAINT_SERVICE to maintain and refresh the service cache.
  Check Logs: Review the application logs (transaction code SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches and updates.
  Fiori Launchpad Documentation: Refer to the official SAP documentation for Fiori Launchpad for best practices on tile configuration and troubleshooting.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and shared their solutions.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.