How To Fix /UI2/FDM_SSB_TILE002 - Error while converting KPI data to JSON

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/FDM_SSB_TILE -

• Message number: 002

• Message text: Error while converting KPI data to JSON

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/FDM_SSB_TILE002 - Error while converting KPI data to JSON ?

  The SAP error message /UI2/FDM_SSB_TILE002 typically indicates an issue related to the conversion of Key Performance Indicator (KPI) data to JSON format in the SAP Fiori environment. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying OData service.
  Possible Causes:
  
  Data Inconsistencies: The KPI data being fetched may have inconsistencies or invalid entries that prevent successful conversion to JSON.
  OData Service Issues: The OData service that provides the KPI data may not be functioning correctly or may have been misconfigured.
  Authorization Issues: The user may not have the necessary authorizations to access the KPI data, leading to errors during data retrieval.
  Network Issues: Connectivity problems between the SAP Fiori front-end and back-end systems can also lead to this error.
  System Performance: If the system is under heavy load, it may not be able to process the request in a timely manner, leading to timeouts or errors.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Review the KPI data in the backend system to ensure there are no inconsistencies or invalid entries.
  Use transaction codes like SE11 or SE16 to inspect the relevant database tables.
  
  
  
  Validate OData Service:
  
  Ensure that the OData service is correctly configured and activated. You can check this in the SAP Gateway using transaction code /IWFND/MAINT_SERVICE.
  Test the OData service using the Service Explorer to see if it returns the expected data.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has access to the necessary data and services.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Monitor System Performance:
  
  Check system performance metrics to see if there are any bottlenecks or high load situations.
  Use transaction codes like ST22 for dumps, SM21 for system logs, and SM37 for job monitoring to identify any underlying issues.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues between the front-end and back-end systems. Check for any firewall or proxy settings that might be affecting connectivity.
  
  
  
  Debugging:
  
  If you have access to the development environment, consider debugging the application to pinpoint the exact location of the error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. You can search for the error message or related keywords in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for Fiori and OData services for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.