How To Fix /UI2/FDM_SSB_TILE001 - Error while converting tile properties to JSON

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/FDM_SSB_TILE -

• Message number: 001

• Message text: Error while converting tile properties to JSON

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/FDM_SSB_TILE001 - Error while converting tile properties to JSON ?

  The SAP error message /UI2/FDM_SSB_TILE001 typically indicates an issue with converting tile properties to JSON format in the SAP Fiori Launchpad or related UI components. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying OData services.
  Possible Causes:
  
  Invalid Tile Configuration: The tile configuration in the Fiori Launchpad may be incorrect or incomplete, leading to issues when trying to convert properties to JSON.
  Data Inconsistencies: There may be inconsistencies in the data being fetched for the tile, such as missing or malformed data.
  OData Service Issues: The OData service that provides data for the tile may not be functioning correctly, or there may be issues with the service metadata.
  Authorization Issues: The user may not have the necessary authorizations to access the data required for the tile.
  Browser Issues: Sometimes, browser-related issues (like caching or extensions) can interfere with the proper rendering of tiles.
  
  Solutions:
  
  
  Check Tile Configuration:
  
  Review the tile configuration in the Fiori Launchpad Designer. Ensure that all required properties are correctly set and that there are no typos or missing values.
  Validate the target mapping and ensure that the associated application is correctly configured.
  
  
  
  Inspect OData Services:
  
  Use the SAP Gateway Client (transaction /IWFND/GW_CLIENT) to test the OData service associated with the tile. Check for any errors in the response or issues with the service metadata.
  Ensure that the OData service is activated and properly registered in the system.
  
  
  
  Review Authorization:
  
  Check the user roles and authorizations to ensure that the user has access to the necessary data and services.
  Use transaction SU53 to analyze any authorization failures that may occur when accessing the tile.
  
  
  
  Clear Browser Cache:
  
  Clear the browser cache and cookies, or try accessing the Fiori Launchpad in a different browser or in incognito mode to rule out browser-related issues.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest support packages and patches, as this may resolve known issues related to the Fiori Launchpad.
  
  
  
  Debugging:
  
  If you have access to the backend, consider debugging the relevant components to identify where the conversion to JSON is failing.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search for the error code or related keywords in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for Fiori Launchpad and OData services for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or development team for further investigation.