How To Fix UDM_WORK_LIST124 - Specialist not changed in worklist items whose business parter is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_WORK_LIST - Work list

• Message number: 124

• Message text: Specialist not changed in worklist items whose business parter is blocked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_WORK_LIST124 - Specialist not changed in worklist items whose business parter is blocked ?

  The SAP error message UDM_WORK_LIST124 indicates that there are worklist items in the system where the specialist assigned to those items cannot be changed because the associated business partner is blocked. This typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's Financial Services (FS) modules, where worklists are used to manage tasks related to business partners.
  Cause:
  The primary cause of this error is that the business partner linked to the worklist item has been marked as "blocked" in the system. When a business partner is blocked, it may prevent any changes to the worklist items associated with that partner, including changing the specialist responsible for those items.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Business Partner Status:
  
  Navigate to the business partner master data in SAP.
  Check the status of the business partner to confirm if it is indeed blocked.
  
  
  
  Unblock the Business Partner:
  
  If the business partner is blocked and you have the necessary authorization, you can unblock it. This typically involves:
  
  Going to the business partner transaction (e.g., BP).
  Finding the relevant business partner.
  Changing the status from "blocked" to "active" or "unblocked".
  
  
  
  
  
  Review Worklist Items:
  
  After unblocking the business partner, return to the worklist items and attempt to change the specialist again.
  Ensure that the worklist items are refreshed to reflect the changes made to the business partner.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to unblock the business partner, or if you are unsure about the implications of unblocking it, consult with your SAP administrator or the relevant department responsible for managing business partner data.
  
  
  
  Check for Related Configuration:
  
  In some cases, there may be specific configurations or business rules that dictate when a business partner can be blocked or unblocked. Review these configurations if necessary.
  
  
  
  Related Information:
  
  Authorization: Ensure that you have the appropriate authorizations to make changes to business partner data.
  Documentation: Refer to SAP documentation or help resources for more detailed information on managing business partners and worklists.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message UDM_WORK_LIST124 and successfully change the specialist in the worklist items.