How To Fix UDM_WORK_LIST123 - Items corresponding to blocked business partners are not displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_WORK_LIST - Work list

• Message number: 123

• Message text: Items corresponding to blocked business partners are not displayed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_WORK_LIST123 - Items corresponding to blocked business partners are not displayed ?

  The SAP error message UDM_WORK_LIST123 indicates that items corresponding to blocked business partners are not displayed in the worklist. This typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP S/4HANA systems, particularly when dealing with business partner management.
  Cause:
  The error is caused by the system's configuration to exclude business partners that are marked as "blocked" from being displayed in the worklist. This is a standard behavior in SAP to prevent users from interacting with business partners that are not currently active or are under some form of restriction.
  Solution:
  To resolve this issue, you can consider the following steps:
  
  
  Check Business Partner Status:
  
  Verify the status of the business partners in question. If they are indeed blocked, you may need to unblock them if appropriate. This can be done through the transaction code BP (Business Partner) in SAP.
  Navigate to the business partner record and check the status. If it is blocked, you can change the status to active.
  
  
  
  Review Worklist Configuration:
  
  If you want to include blocked business partners in the worklist, you may need to adjust the configuration settings for the worklist. This typically involves customizing the worklist settings in the relevant SAP module.
  Consult with your SAP administrator or functional consultant to see if there are options to modify the worklist filters.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to view blocked business partners if that is required by your business process.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of SAP you are using. There may be specific notes or patches that address this behavior.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you believe it is not due to the business partner status or configuration, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SE80 (Object Navigator), and SE11 (Data Dictionary) for troubleshooting.
  SAP Notes: Search for SAP Notes related to UDM_WORK_LIST123 for any specific patches or updates that may address this issue.
  Business Partner Management: Understanding how business partner management works in SAP can help in troubleshooting similar issues in the future.
  
  By following these steps, you should be able to address the error message and ensure that your worklist displays the appropriate business partners as needed.