How To Fix UDM_MSG107 - Escalation reason was deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 107

• Message text: Escalation reason was deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG107 - Escalation reason was deleted ?

  The SAP error message UDM_MSG107, which states "Escalation reason was deleted," typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's Service Management modules. This error indicates that an escalation reason that was previously defined in the system has been deleted, and as a result, the system cannot process a transaction or action that relies on that escalation reason.
  Cause:
  
  Deletion of Escalation Reason: The most direct cause of this error is that an escalation reason that is being referenced in a transaction or process has been deleted from the system.
  Data Integrity Issues: There may be inconsistencies in the data where the system is trying to reference an escalation reason that no longer exists.
  Configuration Changes: Changes in configuration settings or updates to the system may have inadvertently led to the deletion of the escalation reason.
  
  Solution:
  
  Check Escalation Reasons: Verify the list of escalation reasons in the system. You can do this by navigating to the relevant configuration or customizing settings in SAP. Ensure that the escalation reason you are trying to use still exists.
  Restore Deleted Escalation Reason: If the escalation reason was deleted unintentionally, you may need to recreate it. This can typically be done through the configuration settings where escalation reasons are defined.
  Update References: If the escalation reason is no longer needed, ensure that any references to it in processes, workflows, or transactions are updated to use a valid escalation reason.
  Consult Documentation: Review SAP documentation or notes related to the specific module you are working with for any additional guidance on handling escalation reasons.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide insights specific to your version of SAP or any known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you navigate to the configuration settings for escalation reasons (e.g., SPRO for configuration).
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify escalation reasons in the system.
  Change Logs: Check change logs or audit trails if available, to see when and why the escalation reason was deleted.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected.
  
  By following these steps, you should be able to address the UDM_MSG107 error effectively.