How To Fix UDM_MSG105 - Escalation reason was set

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 105

• Message text: Escalation reason was set

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG105 - Escalation reason was set ?

  The SAP error message UDM_MSG105, which states "Escalation reason was set," typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's Service Management modules. This message indicates that an escalation reason has been assigned to a particular transaction or case, which may affect how the case is processed or handled.
  Cause:
  The error message is usually triggered when:
  
  An escalation reason is set for a service request, ticket, or case, indicating that it requires urgent attention or has not been resolved within a specified timeframe.
  The system is configured to enforce certain business rules or workflows that require an escalation reason to be provided before proceeding with further actions.
  
  Solution:
  To resolve the UDM_MSG105 error, consider the following steps:
  
  
  Review Escalation Settings: Check the configuration settings related to escalation reasons in your SAP system. Ensure that the escalation reasons are correctly defined and that they align with your business processes.
  
  
  Provide Required Information: If the escalation reason is mandatory for the transaction you are trying to process, ensure that you have selected an appropriate escalation reason before proceeding.
  
  
  Check User Authorizations: Ensure that the user has the necessary authorizations to modify or handle escalated cases. Lack of proper permissions can lead to issues when trying to process escalated items.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the specific module you are working with. This can provide insights into how escalation reasons are managed and any specific requirements.
  
  
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches that may address this specific error message.
  Business Process Configuration: Review the business process configuration in your SAP system to ensure that escalation handling aligns with your organization's policies.
  Training and Documentation: Ensure that users are trained on how to handle escalations and understand the importance of providing escalation reasons when required.
  
  By following these steps, you should be able to address the UDM_MSG105 error and ensure that your escalation processes are functioning correctly within your SAP environment.