How To Fix UDM_MSG104 - Escalation reason set for &1 dispute cases

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 104

• Message text: Escalation reason set for &1 dispute cases

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG104 - Escalation reason set for &1 dispute cases ?

  The SAP error message UDM_MSG104, which states "Escalation reason set for &1 dispute cases," typically occurs in the context of SAP's Dispute Management module. This message indicates that there are certain dispute cases that have been marked for escalation, and it provides a count of those cases.
  Cause:
  The error message is usually triggered when:
  
  Escalation Criteria Met: The dispute cases have met specific criteria that warrant escalation, such as time limits, unresolved issues, or other business rules defined in the system.
  Configuration Issues: There may be issues with the configuration of the escalation process in the Dispute Management module.
  Data Integrity Issues: There could be inconsistencies or missing data in the dispute cases that are causing the escalation to be flagged.
  
  Solution:
  To resolve the UDM_MSG104 error, you can take the following steps:
  
  
  Review Escalation Criteria: Check the criteria set for escalation in the Dispute Management configuration. Ensure that they align with your business processes and that they are correctly defined.
  
  
  Analyze Dispute Cases: Look into the specific dispute cases mentioned in the error message. Identify why they have been flagged for escalation. This may involve checking the status, age, and any related documents or communications.
  
  
  Correct Data Issues: If there are data integrity issues, correct any inconsistencies in the dispute cases. This may involve updating missing information or resolving conflicts in the data.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling escalations in Dispute Management.
  
  
  Engage Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide deeper insights into the configuration and functionality of the Dispute Management module.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to the UDM_MSG104 error.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Dispute Management, such as:
  
  FBL1N: Vendor Line Item Display
  FBL5N: Customer Line Item Display
  UDM_DISPUTE: Access to Dispute Management transactions
  
  
  Training and Documentation: Consider training sessions or documentation on SAP Dispute Management to better understand the escalation process and how to manage disputes effectively.
  
  By following these steps, you should be able to address the UDM_MSG104 error and manage your dispute cases more effectively.