How To Fix UDM_MSG104 - Escalation reason set for &1 dispute cases

UDM_MSG104 - Overview

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 104

• Message text: Escalation reason set for &1 dispute cases

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG104 - Escalation reason set for &1 dispute cases ?

  The SAP error message UDM_MSG104, which states "Escalation reason set for &1 dispute cases," typically occurs in the context of SAP's Dispute Management module. This message indicates that there are certain dispute cases that have been marked for escalation, and it provides a count of those cases.
  
  Cause:
  The error message is usually triggered when:
  
  Escalation Criteria Met: The dispute cases have met specific criteria that warrant escalation, such as time limits, unresolved issues, or other business rules defined in the system.
  
  Configuration Issues: There may be issues with the configuration of the escalation process in the Dispute Management module.
  Data Integrity Issues: There could be inconsistencies or missing data in the dispute cases that are causing the escalation to be flagged.
  
  
  Solution:
  To resolve the UDM_MSG104 error, you can take the following steps:
  
  
  Review Escalation Criteria: Check the criteria set for escalation in the Dispute Management configuration. Ensure that they align with your business processes and that