How To Fix UDM_MSG108 - Escalation reason was deleted for &1 dispute cases

UDM_MSG108 - Overview

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 108

• Message text: Escalation reason was deleted for &1 dispute cases

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG108 - Escalation reason was deleted for &1 dispute cases ?

  The SAP error message UDM_MSG108 indicates that an escalation reason has been deleted for a specific dispute case. This error typically arises in the context of SAP's Dispute Management module, which is used to manage and resolve disputes related to customer accounts.
  
  Cause:
  The error occurs when:
  
  An escalation reason that was previously assigned to a dispute case has been deleted from the system.
  The system is trying to reference this deleted escalation reason, which leads to the error message being triggered.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Escalation Reasons: 
  
  Navigate to the configuration settings for escalation reasons in SAP. Ensure that the escalation reason that is being referenced in the dispute case still exists.
  If it has been deleted, you may need to either restore it (if possible) or assign a different, valid escalation reason to the dispute case.
  
  
  
  Update Dispute Cases:
  
  If the escalation reason has been deleted and cannot be restored,