How To Fix UDM_MSG108 - Escalation reason was deleted for &1 dispute cases

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 108

• Message text: Escalation reason was deleted for &1 dispute cases

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG108 - Escalation reason was deleted for &1 dispute cases ?

  The SAP error message UDM_MSG108 indicates that an escalation reason has been deleted for a specific dispute case. This error typically arises in the context of SAP's Dispute Management module, which is used to manage and resolve disputes related to customer accounts.
  Cause:
  The error occurs when:
  
  An escalation reason that was previously assigned to a dispute case has been deleted from the system.
  The system is trying to reference this deleted escalation reason, which leads to the error message being triggered.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Escalation Reasons: 
  
  Navigate to the configuration settings for escalation reasons in SAP. Ensure that the escalation reason that is being referenced in the dispute case still exists.
  If it has been deleted, you may need to either restore it (if possible) or assign a different, valid escalation reason to the dispute case.
  
  
  
  Update Dispute Cases:
  
  If the escalation reason has been deleted and cannot be restored, you will need to update the affected dispute cases to remove the reference to the deleted escalation reason.
  This can typically be done through the dispute case management interface in SAP.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to Dispute Management for any specific instructions on handling escalation reasons.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. They may provide additional insights or solutions based on your specific system configuration.
  
  
  
  Related Information:
  
  Dispute Management: This module is part of SAP's Financial Supply Chain Management (FSCM) suite and is used to manage disputes between customers and the organization.
  Configuration Settings: Escalation reasons are typically configured in the system settings. It's important to maintain these settings carefully to avoid issues with dispute cases.
  User Roles and Permissions: Ensure that users have the appropriate permissions to modify dispute cases and escalation reasons, as this can affect the ability to resolve such errors.
  
  By following these steps, you should be able to address the UDM_MSG108 error and ensure that your dispute cases are properly managed.