How To Fix UDM_MSG075 - Case cannot be voided by reason of its status

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 075

• Message text: Case cannot be voided by reason of its status

What causes this issue?

The following system statuses do not allow voiding:
Closed
Confirmed
Voided/deleted/reversed
External processing (set automatically)

System Response

The system terminates processing.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG075 - Case cannot be voided by reason of its status ?

  The SAP error message UDM_MSG075, which states "Case cannot be voided by reason of its status," typically occurs in the context of SAP's case management or dispute management modules. This error indicates that the case you are trying to void is in a status that does not allow for voiding. 
  Causes:
  
  Case Status: The case may be in a status that is not permitted for voiding. For example, if the case is already closed, completed, or in a status that is considered final, the system will prevent any voiding actions.
  Business Rules: There may be specific business rules or configurations in place that restrict voiding cases based on their current status.
  Dependencies: The case might have dependencies or linked documents that prevent it from being voided.
  
  Solutions:
  
  Check Case Status: Review the current status of the case. If it is in a status that does not allow voiding, you may need to change the status to one that does (if applicable) or take other actions based on your business process.
  Consult Documentation: Refer to your organization's documentation or SAP guidelines to understand the allowed statuses for voiding cases.
  Contact Support: If you believe the case should be voidable based on its status, contact your SAP support team or system administrator for further assistance. They may need to check the configuration or business rules set up in your SAP system.
  Alternative Actions: If voiding is not possible, consider whether there are alternative actions you can take, such as reversing the case or creating a new case to address the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context on case management processes.
  User Roles and Permissions: Ensure that you have the necessary permissions to void cases. Sometimes, user roles can restrict certain actions based on the status of the case.
  Training and Documentation: Review any training materials or user guides related to case management in your organization to better understand the workflow and status implications.
  
  By following these steps, you should be able to identify the reason for the error and take appropriate action to resolve it.