How To Fix UDM_MSG077 - Case can no longer be changed due to its status &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 077

• Message text: Case can no longer be changed due to its status &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG077 - Case can no longer be changed due to its status &1 ?

  The SAP error message UDM_MSG077 indicates that a case cannot be changed because it has reached a status that prohibits further modifications. This is common in systems that manage workflows or cases, such as SAP Customer Relationship Management (CRM) or SAP Claims Management.
  Cause:
  The error typically occurs when:
  
  The case has been finalized or closed.
  The case is in a status that is defined as "read-only" or "completed" in the workflow.
  Certain business rules or configurations prevent changes to cases in specific statuses.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check the Case Status: Review the current status of the case. If it is in a final or closed state, you may need to reopen it if your business process allows for that.
  
  
  Review Business Rules: Consult with your SAP administrator or business process owner to understand the rules governing case statuses. There may be specific configurations that dictate when a case can be modified.
  
  
  Reopen the Case: If your organization allows it, you may need to change the status of the case back to a modifiable state. This often requires specific permissions.
  
  
  Consult Documentation: Refer to your organization's SAP documentation or help resources for specific instructions on handling cases in your system.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team for assistance. They can provide insights based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional context.
  User Permissions: Ensure that you have the necessary permissions to modify cases in the system.
  Workflow Configuration: Review the workflow configuration in your SAP system to understand how statuses are managed and what actions are permissible at each status.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.