How To Fix UDM_MSG079 - Processing the dispute case in an external application is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 079

• Message text: Processing the dispute case in an external application is not supported

What causes this issue?

The combination of status and reason does not support the transfer to an
external application. For particular combinations for a case type, you
can define external applications in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Edit Customizing under <DS:SIMG.UDMV_PUBLISHPARA>Transfer of Dispute
Cases</>, and define an external application for this combination.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG079 - Processing the dispute case in an external application is not supported ?

  The SAP error message UDM_MSG079 indicates that there is an issue with processing a dispute case in an external application. This error typically arises in the context of SAP's Dispute Management module, which is part of the SAP Financial Supply Chain Management (FSCM) suite. The error suggests that the system is unable to process the dispute case as expected due to limitations in integration with external applications.
  Causes:
  
  Integration Issues: The external application may not be properly integrated with SAP, leading to communication failures.
  Configuration Errors: There may be incorrect settings in the configuration of the Dispute Management module or the external application.
  Unsupported Functionality: The specific functionality you are trying to use may not be supported by the external application.
  Data Issues: There may be issues with the data being sent to or received from the external application, such as missing or incorrect information.
  
  Solutions:
  
  Check Integration Settings: Verify that the integration between SAP and the external application is correctly configured. This includes checking middleware settings, connection parameters, and any relevant APIs.
  Review Configuration: Ensure that the Dispute Management module is configured correctly in SAP. This may involve checking settings related to dispute case processing and external application integration.
  Consult Documentation: Refer to the SAP documentation for both the Dispute Management module and the external application to understand any limitations or requirements for integration.
  Error Logs: Check the error logs in both SAP and the external application for more detailed information about the error. This can provide insights into what went wrong during the processing.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the external application for assistance. They may have specific insights or patches available for known issues.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on integration issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Documentation: Review the official SAP Help Portal for detailed information on Dispute Management and integration with external applications.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.