How To Fix UDM_MSG080 - Case has no disputed items and no customer-disputed items

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 080

• Message text: Case has no disputed items and no customer-disputed items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG080 - Case has no disputed items and no customer-disputed items ?

  The SAP error message UDM_MSG080 indicates that a case does not contain any disputed items or customer-disputed items. This message typically arises in the context of SAP's dispute management module, which is used to manage and resolve disputes related to customer accounts, invoices, or payments.
  Cause:
  The error can occur due to several reasons:
  
  No Disputed Items: The case was created without any items that are marked as disputed. This could happen if the items were not properly flagged during the dispute creation process.
  Incorrect Case Configuration: The case may not have been set up correctly, leading to a lack of associated disputed items.
  Data Entry Errors: There may have been an oversight during data entry, resulting in the absence of disputed items in the case.
  System Configuration Issues: There could be issues with the configuration of the dispute management module in SAP, leading to improper handling of disputed items.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Case Details: Review the details of the case to ensure that it has been created correctly and that there are indeed items that should be disputed.
  Add Disputed Items: If there are items that should be disputed but are not included in the case, you can add them manually. This typically involves going to the dispute management screen and linking the relevant items to the case.
  Review Configuration: If you suspect that the issue is related to system configuration, consult with your SAP administrator or technical team to ensure that the dispute management module is set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing disputes and cases within your version of SAP.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  SAP Dispute Management: This module is part of SAP's Financial Supply Chain Management (FSCM) suite and is designed to help organizations manage disputes effectively.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., UDM_CASE for case management) that can help you navigate the dispute management functionalities.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create and manage disputes and cases in SAP.
  
  By following these steps, you should be able to address the UDM_MSG080 error and ensure that your dispute cases are properly managed within SAP.