How To Fix UDM_MSG069 - Change to status and reason means external processing of dispute case

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 069

• Message text: Change to status and reason means external processing of dispute case

trados = fn

What causes this issue?

This combination of status and reason in defined in Customizing such
that the processing of the dispute case is transferred to an external
application.
The <LS>Transfer of Dispute Cases</> (UDM_PUBLISH_DISPUTE_CASES) report
program actually performs the transfer.

System Response

After this transfer the dispute case is blocked for manual changes.

How to fix this error?

Check whether you want to save this combination of status and reason.

Procedure for System Administrators

INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG069 - Change to status and reason means external processing of dispute case ?

  The SAP error message UDM_MSG069 indicates that there has been a change in the status and reason for a dispute case, which means that the case is now being processed externally. This message typically arises in the context of SAP's Dispute Management module, which is used to manage and resolve disputes related to customer accounts.
  Cause:
  The error message UDM_MSG069 can occur due to several reasons:
  
  Status Change: A user or system process has changed the status of a dispute case to one that requires external processing (e.g., sent to a third-party for resolution).
  Inconsistent Data: There may be inconsistencies in the data related to the dispute case, such as missing or incorrect information that prevents the system from processing the case internally.
  Workflow Issues: The workflow associated with the dispute case may not be correctly configured, leading to issues when attempting to process the case.
  
  Solution:
  To resolve the UDM_MSG069 error, consider the following steps:
  
  
  Review Status Changes: Check the status of the dispute case to understand what changes have been made. Ensure that the status is appropriate for the current processing requirements.
  
  
  Validate Data: Ensure that all required fields and data related to the dispute case are filled out correctly. Look for any missing or incorrect information that could be causing the issue.
  
  
  Check Workflow Configuration: If the dispute case is part of a workflow, verify that the workflow is correctly configured and that all necessary steps are being followed.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling dispute cases and the implications of status changes.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may have additional tools or insights to help diagnose and resolve the issue.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Dispute Management, such as UDM_DISPUTE for managing disputes.
  User Roles: Ensure that users have the appropriate roles and permissions to make changes to dispute cases, as insufficient permissions can lead to errors.
  
  By following these steps, you should be able to identify the cause of the UDM_MSG069 error and implement a solution to resolve it.