How To Fix UDM_MSG063 - No close status defined for case type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 063

• Message text: No close status defined for case type &1

trados = docu -> ep -> epfinfscmdm

What causes this issue?

A case should be closed automatically. However, in Customizing you have
not defined a status that the case is to receive when it is closed
automatically.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define a status for closing dispute cases automatically.
<DS:SIMG.DM_UDMV_AUTO_STAT_DC>Proceed</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG063 - No close status defined for case type &1 ?

  The SAP error message UDM_MSG063 indicates that there is no close status defined for a specific case type in the SAP system. This error typically arises in the context of SAP's case management or dispute management functionalities, where a case needs to be closed but the system cannot find a valid status to transition the case into a closed state.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the configuration for the case type does not include a defined "close" status. Each case type should have a set of statuses that dictate the lifecycle of the case, including how it can be closed.
  Incorrect Case Type: The case type being referenced may not be set up correctly or may not be intended to be closed in the way the user is attempting.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to change the status of the case, leading to this error.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for the case management module in SAP.
  Navigate to the section where case types and their statuses are defined.
  Ensure that the case type in question has a valid "close" status defined. If it does not, you will need to add one.
  
  
  
  Define Close Status:
  
  If you have the necessary permissions, you can define a close status for the case type. This typically involves:
  
  Accessing the relevant customizing transaction (e.g., SPRO).
  Finding the path for case type configuration.
  Adding or modifying the status settings to include a close status.
  
  
  
  
  
  Review Case Type:
  
  Verify that the case type you are working with is the correct one and that it is intended to be closed. If it is not, you may need to use a different case type.
  
  
  
  Check Authorizations:
  
  Ensure that the user attempting to close the case has the necessary authorizations to change the status of the case. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, or SCC4 to check client settings.
  Documentation: Refer to SAP Help documentation for detailed guidance on case management and status configuration.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can assist with the configuration.
  
  By following these steps, you should be able to resolve the UDM_MSG063 error and successfully close the case in question.