How To Fix UDM_MSG025 - No close status defined for case type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 025

• Message text: No close status defined for case type &1

What causes this issue?

A dispute case is to be closed automatically. In Customizing however,
you have not defined a status that the case should receive if it is
written off automatically.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define a status for writing off the dispute case automatically.
<DS:SIMG.DM_UDMV_AUTO_STAT_DC>Proceed</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG025 - No close status defined for case type &1 ?

  The SAP error message UDM_MSG025 ("No close status defined for case type &1") typically occurs in the context of SAP's case management functionality, particularly within the SAP Customer Relationship Management (CRM) or SAP S/4HANA systems. This error indicates that there is no defined "close status" for the specified case type, which is necessary for the system to properly manage the lifecycle of a case.
  Cause:
  The error is caused by the absence of a defined closing status for the specific case type referenced by &1. In SAP, case types are used to categorize different types of cases, and each case type should have a set of statuses that define its lifecycle, including a status that indicates when a case is closed.
  Solution:
  To resolve this error, you need to define a close status for the case type in question. Here are the steps to do this:
  
  
  Access the Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Master Data -> Case Management -> Define Case Types.
  
  
  
  Select the Case Type:
  
  Find the case type that is causing the error. You can use the case type ID that appears in the error message.
  
  
  
  Define the Close Status:
  
  Within the case type settings, look for the section where you can define statuses.
  Ensure that there is a status defined for closing the case. If it is missing, you will need to create a new status or modify an existing one to serve as the close status.
  
  
  
  Save Changes:
  
  After defining the close status, save your changes.
  
  
  
  Test the Changes:
  
  Try to perform the action that previously resulted in the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Case Management in SAP: Understanding how case management works in SAP can help you better manage cases and their statuses. Familiarize yourself with the lifecycle of cases and the importance of each status.
  Authorization: Ensure that you have the necessary authorizations to make changes to case types and statuses in the system.
  Documentation: Refer to SAP documentation or help resources for more detailed information on case management and status definitions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues or additional troubleshooting steps.