How To Fix UDM_MSG024 - No reopen status defined for case type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 024

• Message text: No reopen status defined for case type &1

What causes this issue?

The system has to change a dispute case that has already been closed due
to a process. In Customizing however, you have not defined a status for
the case to receive if it is reopened.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define a status for reopening the dispute case automatically.
<DS:SIMG.DM_UDMV_AUTO_STAT_DC>Proceed</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG024 - No reopen status defined for case type &1 ?

  The SAP error message UDM_MSG024 indicates that there is no reopen status defined for a specific case type in the SAP system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Claims Management, where case management is involved.
  Cause:
  The error arises when a user attempts to reopen a case that has been closed, but the system does not have a defined status that allows for the reopening of that particular case type. This can happen due to:
  
  Configuration Issues: The case type in question may not have been properly configured to include a reopen status in the system settings.
  Missing Status Definition: The status definitions for the case type may be incomplete or missing entirely.
  Custom Development: If there are custom developments or enhancements in place, they may not have accounted for the reopen functionality.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Case Type Configuration:
  
  Go to the configuration settings for the case management module in SAP.
  Navigate to the section where case types are defined and check the status settings for the specific case type that is causing the error.
  
  
  
  Define Reopen Status:
  
  If a reopen status is not defined, you will need to create one. This typically involves:
  
  Accessing the relevant configuration transaction (e.g., SPRO).
  Navigating to the case type settings.
  Adding a new status that allows cases to be reopened.
  
  
  
  
  
  Review Status Transitions:
  
  Ensure that the status transitions are correctly defined. The system should allow transitioning from the closed status back to the reopen status.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality by attempting to reopen a case of the affected type to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed instructions on configuring case types and statuses.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and others that may be used for case management.
  User Roles and Authorizations: Ensure that the user attempting to reopen the case has the necessary authorizations to perform this action.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  By following these steps, you should be able to address the UDM_MSG024 error and enable the reopening of cases for the specified case type.