How To Fix UDM_MSG024 - No reopen status defined for case type &1

UDM_MSG024 - Overview

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 024

• Message text: No reopen status defined for case type &1

What causes this issue?

The system has to change a dispute case that has already been closed due
to a process. In Customizing however, you have not defined a status for
the case to receive if it is reopened.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define a status for reopening the dispute case automatically.
<DS:SIMG.DM_UDMV_AUTO_STAT_DC>Proceed</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

UDM_MSG024 - Details

• The SAP error message UDM_MSG024 indicates that there is no reopen status defined for a specific case type in the SAP system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Claims Management, where case management is involved.
  
  Cause:
  The error arises when a user attempts to reopen a case that has been closed, but the system does not have a defined status that allows for the reopening of that particular case type. This can happen due to:
  
  
  Configuration Issues: The case type in question may not have been properly configured to include a reopen status in the system settings.
  Missing Status Definition: The status definitions for the case type may be incomplete or missing entirely.
  Custom Development: If there are custom developments or enhancements in place, they may not have accounted for the reopen functionality.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Case Type Configuration:
  
  Go to the