How To Fix UDM_CUST027 - &3: Substitute for specialist &1 does not exist in group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_CUST - Messages for Collections Management Customizing

• Message number: 027

• Message text: &3: Substitute for specialist &1 does not exist in group &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_CUST027 - &3: Substitute for specialist &1 does not exist in group &2 ?

  The SAP error message UDM_CUST027 indicates that there is an issue with the configuration of substitutes for a specialist in a specific group. This error typically arises in the context of SAP's Customer Relationship Management (CRM) or SAP's Sales and Distribution (SD) modules, where substitutes for specialists (like sales representatives or service agents) are defined.
  Cause:
  The error message UDM_CUST027 occurs when:
  
  A substitute for a specialist (represented by &1) is not defined in the specified group (represented by &2).
  The system is trying to find a substitute for a specialist, but the configuration does not have a valid entry for that specialist in the specified group.
  There may be a mismatch in the configuration settings or missing entries in the relevant tables.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for substitutes in the relevant module (CRM or SD).
  Ensure that the specialist (represented by &1) has a valid substitute defined in the group (represented by &2).
  
  
  
  Maintain Substitutes:
  
  Navigate to the transaction code where substitutes are maintained (e.g., SPRO for configuration).
  Look for the section related to "Define Substitutes for Specialists" or similar.
  Add or correct the entry for the specialist and ensure that the substitute is correctly assigned to the group.
  
  
  
  Verify Group Settings:
  
  Check if the group (represented by &2) is correctly set up and that it includes the necessary specialists and their substitutes.
  Ensure that the group is active and properly configured.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by attempting to perform the action that triggered the error again.
  Ensure that the system can now find the substitute for the specialist without errors.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to SAP documentation or help resources for detailed guidance on maintaining substitutes.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, SU01 (User Maintenance), and others that may be involved in managing user roles and substitutes.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  User Roles: Ensure that the user roles and authorizations are correctly set up for both the specialist and the substitute.
  
  By following these steps, you should be able to identify and resolve the cause of the UDM_CUST027 error in your SAP system.